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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I just got myself anxiously caught up in what I was going through domestic violence situation and phone's coming up missing every other month and things like that I didn't buy you guys trying to basically help us to secure us by just not letting anybody through had me hung up for about a year or two with one phone number till I figure out hey just chat with customer service call somebody tell somebody reach out and that's what I did and it got cleared 2 years later but had I not been in a strange situation that made me buckle down and reach out so you can imagine how many people just take things for granted don't reach out take the time to chat back go back and forth back and forth until it got done and I was able to remove my multi-factors and everything things that are normally done I was able to do but I just chatting back and forth virtual robot will knock any person off that's not serious so it is very good thing cuz if you're not consistent serious about this type of government benefits and the things that they offer in the resources then you really don't deserve to be here and be verified so I know that and I say that because I was adamant I didn't give up I don't care whatever I got my mind right I got to it I might drop it every now and then but so that lets you know that people that play with it you frustrated all the hell with it can't do that if you need the access if you need the benefits hey get verified thank you guys so much love you realize it verified cuz you got to be real and legit to get verified God bless thank you ID me
We were able to get into our IRS account after being approved by ID.me to get needed information to file our tax extension. One of us doesn't drive any longer, so we used a passport for primary identification & it had to be verified by ID.me. Big relief to have it behind us!
I'm not that techy of guy...so I thought this was going to be frustrating long process! It was actually very easy to do.
Provided instructions kept it simple & fairly quick too.
The overall process took less than 30 minutes, and I appreciated that there was an agent available for a video call for identification purposes late at night after normal business hours. Because otherwise I might have had to go to a local IRS office with little time to spare, and not knowing whether they'd be able to help or not get the information I ended up getting from the IRS website.
Used this for my unemployment service and it was very helpful
Great savings. Will recommend to everyone who wants to save money.
The amount of hoops you have to jump through to receive unemployment benefits you've paid into your whole life is bs. I shouldn't be forced to take my photo and be put into a database just to get what's already owed to me.
Simple fast and vell organize will recommend site to all friends and family
Had no trouble singing up
La agente fue muy amable y educada… 10/10 a la video llamada
Me atendieron muy bien muy amableme atendieron en español
It's a good protection for your account. Security of your account.
I recommend
I needed my Military service verified. It was simple to use and produced quick results. I was given the option of returning to my original web page when the varication was complete.
My id.me account has been temporarily suspended I need help please help me release my account
The overall experience is $#*!ty. Phone verification and document validation processes simply doesn't work. Please fix them!
Uncomfortable giving all the personal information it asked for & I still wasn't able to complete Nurses Verizon discount. Very confusing & I felt like the site just wants to sell me something
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members