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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Acceder a la página fue fácil, rápido y clara de entender. Yo pude realizar lo que deseaba, encontrémoslas mi información de manera eficiente
I was trying to book a cruise and I got to a page that said you could go to the ID site and once verified you would get a 10% discount on any cruise for that particular cruise line. (this one happened to be Norgewian, don't know if others offer that or not)
It was a very simple process.
Muy seguro y específico,se entiende todo! No hay confuciones ……..
On the surface, a nice looking and relatively easy site to use with good step-by-step pages. However, it did seem to lead to dead- end locations, with no clear way to get back to where I started (IRS payment site). I "found my way out" but then what was my status…was I scammed, or did I succeed in registering?
To be fair, I did get an email stating such, but I was on my browser, so didn't see it until I tried to complete my original purpose on the IRS site, many minutes later.
The system is sufficient and secure but too many steps to get your number, especially for older people
Frustrating experience did not give me a choice to explain why my first name is not listed on my license. Do to the fact that my hypothetical last name is very long
Muy contento con El trato mi representable muy professional
Took many loops of uploading my driver license using smart phone and computer---many many texted codes to answer questions and upload photos, again and again. ID.me did not find me in their databases so I had to have a video chat and hold my ID up to my face. All this to gain access to the IRS to whom I have paid taxes for decades.
It was a very quick process. Don't take more than 15 minutes to do it. Thanks for your help.
Productive friendly staff that are very helpful thank you.
It's convenient to have all your important information easily accessible and secure, so you can retrieve it quickly when needed.
They force (if you want to access IRS) us to give permission to share our data but say you can change this preference in settings. Then they hide (I still cant find) the setting. They also make very difficult to get actual assistance. The automated online tool is worthless.
The experience was very quick and good overall. The website and emails alerted me re which documents to have ready and available along with a time countdown as to when the live interview would take place. This helped make the process go better and faster
Frank was awesome. I dont have cameras on my computer. He helped me get the site on my phone
Video conference was great it made my whole experience with ID.ME even better
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members