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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I actually was kind of dreading it but it was pretty easy you take the pictures that was the hard part for me the worrying but they made it so easy to do it didn't take no more than 10 minutes or so so I would recommend it to you guys
A question of correct name is still pending but the app works ok.
The steps to get my own identity PIN were easy and just needed an few minutes. Some of the process was on my laptop, some on my cell phone (the camera part). Now I feel protected from having to prove that I'm "me" and I worry less about identity theft
After almost 3 months of trying to get through to a live person to talk to and get my account reinstated, I finally got through and the agent that I worked with was very friendly, helpful and stayed on the line with me while I went through the process of re-verifying my account and helped me with every step so that it was easy and quick.
Easy to use and fast not complicated at all I wish I didn't need to use it but being laid off sucks but at least this was easy!
Excelente Servicio sigan dando lo mejor de ustedes, eso trae recompensas.
I liked the ease of use, n the pleasure of knowing that I have all of my business needs met!
IdME agents were all excellent and helpful.
However, idME software was not good.
At first, I tried to use the automated verification, but kept getting the message: "An unknown error has occurred - try again".
When I tried again I got the same message.
So I tried "chat with an agent", the video worked and they could hear me but I could not hear them.
So the idME agent called me on my phone and we completed the verification.
IdME software does not work correctly and displays unhelpful messages.
IdME software needs serious improvement - it is not user friendly.
If you encounter similar problems, use ZOOM instead if you can.
I wasted a lot of time trying to get the idME software to work correctly.
Applying for Unemployment, I needed ID to verify me. Issue with me...up to 30 changes in my life.
So, go to site, that was nice, able to edit.
My document pictures next issue. Me a horrible picture taker, I shake to much.
Ended up video call, where I had my documents viewed.
After that, site I needed ID for, accepted I got to move forward
You are not allowed to keep drivers license and social security number and a 3D selfie for identification. Requires prior consent; cannot tell people that they have to login to delete storage?!
My experience was pleasant. The agent was friendly, helpful, andapproachable and took care of everything I needed in a professional manner.
Excellent every single time! This helped me apply for benefits and helped me to I'd myself to Verizon as a military member. Fantastic!
Muy buena y segura rápida muy gradable poder intender lo que uno está leyendo para contestar las preguntas
I was very much impressed by service I received from your staff
I have to say that I am very pleased with your service and I have a great feeling of protection from hackers with you. Thank you for your kind help and support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members