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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Estoy agradecida porque la señora es muy amable porque es es una buena persona
Fast easy reliable. Didn't not freeze when did video chat with agent.
It was challenging trying to creat an acct for ID me, nevertheless no assistance/ help via chat or phone. I continue to receive pop ups that my acct needs to be updated, which I uploaded documents four times.
Wonderful! Easy to navigate. Feels secure! Instructions plain and easy to follow.
The interface is still not on my PC, I could not get my webcam to work for the video portrait. I had to use the camera on my phone, making the process more complicated.I have yet to have a straightforward login so with ID.me...
Very comfortable and the environment was very friendly orientated I was very satisfied
It was good & very patient and helpful I really enjoyed & very calm with me
I was redirected multiple times for same question and that's not friendly user
With only a few minutes to spare before ending my break at work, I was hesitant to sign up to ID in order to get my IP Pin. It was a government web site after all and usually they are not user friendly. But to my surprise, it was easy to follow along and very quick and fast. Got it all done in less than 5 minutes.
I recently created an account on a government website. In order to create my account, the organization had me use ID.me to verify my identity. It was easy, very secure--double authentication protocols are in place--and super fast. My ideas verified in less than 7 minutes.
Having issues with the Information going through to DOL. Everything says identity is verified but DOL says they did not receive it. Can't get in touch with anyone to help and bot system only gives generic answers. No help in this case.i
Very excellent these services is very great.i will continue to use the service at all costs
Muy educados amable profecionales una experiencia muy sastifactoria
Emmanuel was patient, kind, and helpful throughout the entire experience.
It was very informative and secure. The assistance needed was timely and very accurate.
Representative made me aware of ways to reduce my bill and walk me through the process step by step.
Long and slow tires and stressful boring a waste of my time I'm glad I'm finally done with it since you want 50 words thanks and enjoy the rest of your evening
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members