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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I couldn't verify my identity with id.me for over a year. Then I finally got the option for a video chat and it worked perfectly.
So if you're having problems use the live agents on video chat. It took only a couple of minutes and Finally I got verified.
Sometimes you don't know if the site you are logging onto is easy to use especially for those who are not computer literate. Even though I am very experienced in using a computer, for those who do not have that experience, the ID experience is a site for anyone to use.
Very satisfied, simple and the system was very easy to understand and not confusing.
Setting up an account with ID.me has screwed up my ability to login to my government web page now.
Very disappointed.
Será una aplicación muy buena y de muy bueno beneficio para todos las persona que la usen
Uploading of photos and face movie confusing. Lack of status of uploading left one unsure if instructions had been followed correctly.
Cuando uno es nuevo necesita de personas que nos ofrecen seguridad, tal cual, como me atendieron
Fue algo muy bueno me sentí en confianza, tranquila, todo fue claro con muy buen trato y mucha paciencia.
I hesitated at first but once I got into, it went smoothly. Now I only have to remember one password for government websites. Also. I feel more secure with two step authorization. Just grab your I.D. and smart phone and get started.
I am glad to take the extra step required in order to verify my identity before allowing me to login to my account,
Kept getting errors logging into ID.me. Help personnel walked me through how to do this. I should have used Chrome instead of Firefox, then I wouldn't have the problems.
That was a secure, excellent work and easy for me. Keep on pushing forward
Using ID.me to verify my identity in order to access sensitive information worked well. The process was secure, yet simple to use. The layers of security and ease of walking through the process of verification made my experience with ID.me a great one.
It was much easier than I thought it would be. No wait, good communication
No worries about using this site. Efficient process and secure transactions.
I had to be verified for the Department of Labor and this video call was so helpful, informative and professional I trust them wholeheartedly
The agent I got was very fast and very helpful with everything that I had to do today thank you so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members