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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very precise and quick and professional the people knew what they was doing
Useless. After a worthless and confusing and lengthy process of total 100% verification the IRS still doesnt agree that I am me and denied my login to my IRS account completely even after I provided CADL SS Card and BIRTH CERT as well as facial recognition pictures and a live video chat with an operator (took 2 attempts at that). I feel violated.
Good worked as I thought it would
Will look for further upgrades
Took a couple of hours to get pins for my wife and I.
The process was quick and easy and I felt secure with it.
Ease of use once set up. I didn't think I was going to get my transcripts before the deadlines on April 16th. I went to the IRS office and they said get them online. I said yeah ok. It was easy thanks.
In and out of screens gives impression it may be a scam
What should be an easy process, turned out to be very cumbersome.
Not user-friendly!
I'm living with my brother in another country, another continent and sometimes find it difficult to do things in the USA. I'm hoping this will make it easier for me to get some things done. I had no idea that there would be someone from the USA talking to me via a digital camera. I'm glad the info said to have your ID ready to show that I had them in hand and we accomplished the verification so quickly. Thank you.
It was a great & successful experience & a short process! My agent was very polite & courteous, as well as helpful. He went right to the point of identifying me!
Good experience simple just follow instructions and you can see all ur information and what ever you owe and you can made changes it
I was very satisfied because they answered all my questions and doubts. They were patient with me since I'm not very good in English. In the call they took their time and not rush for an answer. At the end, i understood what they explained. I was very satisfied with the interview.
After being unable to submit my info via smartphone I had to try the video chat agent method.
The agent was professional and courteous and extremely knowledgeable about what needed to be done and how to do it on my end. She was patient and kind, always was smiling and didn't make me feel like an idiot. I appreciate it.
There is ABSOLUTELY NO POSSIBLE WAY to get a live person on the phone to help you in real time. Not even a phone number. And the chat is only able to help with a few issues so a live person is often necessary.
It's was a good experience dealing with your employees i appreciate your time and services i recommend more help for id me for my pin
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members