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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a wonderful experience with this website. ID.Me helped me through the process of this site. I did not know anything about this site.
A simple App (application) to use. I hope it will be continuous, in order to have an enjoyable experience, when I use it...
Nice,good excellent easy to resolved what I was expecting to do I will recoment my family and friends in case they will need it thanks
Good experience take good care of it can't ask for nothing more.
Site worked well. I think I completed everything. Got response that said it worked.
I don't know how someone could check on me. The same as before I registered.
Easiest thing I ever did on the government website
I couldnt remember my login credentials but no worries, the recovery phase was fast and simple, no matter how many steps it was. I was able to log into the irs site and get verified quickly and without issues or redundancy. Productive visit that allowed me to do exactly what it was that i came to the irs website to do. Makes my work and personal business pleasant.
I really enjoy using this secure sign in system, I use this on all my.gov sites that offer it.
Everything was good but I still would like to know how can I acquire a PIN number for my account for my identity depth direction
The process worked pretty well. It seems their IT department is doing something right
Amazing the agent was very professional and assisted me very promptly made the experience very easy and was very helpful in the process
I couldn't login. It was way Foo difficult! I don't have anything else to say.
By the way. I NEVER leave reviews...
This was sadly the worst experience I have ever had trying to log in to access my own information. I would not wish this experience on my worst enemy. Here's the good news... it is so secure that no one can get it in. Facial recognition failed on 6 attempts too!
They got right to the point and also did it in a timely fashion
It was seamless, simple and secure. The process took not much time and was user friendly. If there was a time we need security, it's now. Love that a sense of urgency is imperative.
It was very fast and easy to get verified, I expected it to take several hours as I'd was around midnight but it only took a few minutes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members