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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me is clearly a game-changer in the world of electronic identification. There are so many ways that software tries to validate your identity with information that you provide in advance and then challenges you later. It's pretty good unless someone else knows the answers to your challenges. This system uses your actual photo-ID and compares the photo to a live phot of your face.
As long as you know all about yourself to be able to login securely this site will help look up crucial info. I found not only was it super secure but it was quick to do everything
The experience was easy, quick, and user friendly.
I had a duplicate account and I couldn't access both of my accounts but ID.me resolved the problems and I gain access back to my original account. I was able to complete my unemployment filing.
My experience was extremely lengthy and the site lacked clear instructions. It worked on Safari until the last video failure when I had to start over on Chrome. The Chrome experience almost failed woo because the photo format accepted on Safari didn't work on Chrome. 1.5 hours (more detail given before)
I was pleasantly surprised at the simplicity and straightforwardness of the process. Once you are able to upload a clear photo ID and confirm your mobile number, the process is smooth and quick, but very secure. Certainly a 5 Star.
Exactly what you need. Simple and effective solution. Extremely user friendly and fast!
Got back into my account without needing a code to be mailed to me.
I needed security to access my account. It's now locked.
The directions were very simple and clear I would give a five star if I didn't run into a couple small hiccups along the way otherwise it was a very good process and experience
I was directed to the incorrect Authentication App, and my USB Authentication Key would be accepted. What should have been a 2-minute task became a 20-minute ordeal. There was no functioning link to the Authentication App at the site and no instructions about obtaining the Authentication App. This forced me to look for the Authentication App at the Google Play Store, which directed me to a look-a-like Authentication App that was, in fact, not the ID.Me Authentication App. This is such a critical step in the process, and getting it wrong could have exposed my device to an App with nefarious intentions. Additionally, a more traditional Authentication App like that offered by Microsoft would mean I don't need to have five different Authentication apps on my device.
At the end of the verification process it says phone number not recognized. Had to try a bunch of old numbers before hitting on the right one. Awful!
It was quick and easy to use. Just make sure the lighting is good the first time.
Chats with a device can not always solve an important issue. At times you need to speak to an actual human who has a brain and can comprehend what the real issue that is being brought forth is and how to solve it. Instead with chat you get a list to choose from and the issue is not always listed. I tried to call and was on for over an hour and never reached anyone or I get a message that no more phone calls are being accepted. How do I get anything accomplished or get questions answered or sign up for social security?.
As per the Federal Privacy Act of 1974, unless you are a government entity or any part of the Department of Justice, you do NOT have any right to access anyones Social Security number.
Failure to disclose how that information will be safeguarded and a written notification to each person contacted for that is able to sue you in court and win.
Sitejabber, I can and will make any statement on any issue I am solicited to.
That also includes you and your threat of legal action if I so choose to name your site as worthless and with no merit.
It's been done and I'll be doing it myself.
Thanks for the free money morons.
It was simpl and quick to get verified with ID Mr thecwhol process took under 5 mins and was very simple to follow
Too lengthy, complicated, switching between two devices and totally unnecessary to require a full social security number! Horribly frustrating!
Each year it has gotten worse and prior year verification and registration is just out the window.
I survived it; the experience was one that I feel is worth the time.
When we first started the process we were a little daunted but ID.me literally walked us through everything and it took less than 10 minutes and we were done.
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