On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the dumbest approach to security ever peddled to the fed.
Lobbyist driven to be sure.
Consumers will pay a dear price by having to share sensitive data. The hack is right around the corner.
Very nice you have been a lot of help to me and I thank you for that.
I've had issues with the IRS because my identity got stolen. It been a couple years since I was able to do taxes or even get ahold of anyone to help me resolve this issue. Tha k you.
It was too long a process.it took way too long. It took 7 verification attempts as well as emails to complete the process
I didn't really see instructions on how to us the site for discounts and was hard to navigate through site and get confirmation.
I had a great experience it took a little while but it became very easy
I needed to access info on last year's tax return, and was able to quite quickly view a transcript through ID.me. I am not very computer savvy, but my experience with ID.me was quite easy. I just can't get over how the needed information was delivered to me so quickly after a brief wait. No long applications to fill out, no waiting for snail mail to arrive weeks or months later. I had my needed info in about 20 minutes. Amazing.
I was totally lost the entire time. It took a long time to understand what I had to do to get verified. I am still wondering if it was worth the time. There is no live person to help you navigate through the site to help you.
Muy buena seguridad, rápida y fácil. Todo con detalles y paso a paso.
ID Me was simple to setup, once setup you are protected from hackers trying to steal your identity. ID Me gave me the safety and security needed when on the web filling out important information.
It was all a great experience while having less paperwork
Exelente servicio muy buen atención al cliente amables y con respeto
My experience was very professional and my agent very helpful, the experience was fast and i felt very secure.
This system is difficult for the average non form-filling person to be able to navigate with sureness. It is neither nimble or swift. Directions for some parts were good, others were pretty awful. Be prepared to have a lot of paper or other ways to take notes, remember passcodes, passwords, and other stuff. Also be prepared to have ready access to various documents and a functional video app or smart phone - 'cause you'll need them.
It was very quick and even my older model smartphone could handle the ID and selfie picture taking. I was impressed. And I'm glad that the company is looking out to reduce fraud and ID theft.
Awesome experience and will spread the word to everyone who needs this..
More than 50% of my time on the website was filling out a survey..
This is Amazing ID.me help me know about how to sign up online to IRS very quick to my account to see total amount i onw. Because i own too much Tax but i am broke I can't do anything even I don't have food to eat but i try to get in IRS to made a long term payment plan i really hope i can made small amount every month I don't want to own tax but i got accident I lost everything
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members