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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Florida
1 review
0 helpful votes
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With tons of info the site "could not verify me". This went on for two days. Finally offered a video chat and with the same info everything was completed.

Date of experience: October 17, 2023
New Jersey
1 review
0 helpful votes
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Exelente
October 17, 2023

Aunque es mi primera vez me siento satisfecha x brindarme toda la ayuda que necesitava..

Date of experience: October 17, 2023
Wisconsin
1 review
0 helpful votes
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Much easier than I expected!
October 17, 2023

I really wanted to have a convenient way to check on my information and payments, so this was the best solution. I expected set up to take some time and to be very finnicky on what was uploaded and the quality of any photos. I was COMPLETELY wrong! It was quite easy and very straight forward.

Date of experience: October 17, 2023
Indiana
1 review
0 helpful votes
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Good
October 17, 2023

Great fast and helpful she was respectful too smiled and happy I like the hospitality

Date of experience: October 17, 2023
Alabama
1 review
0 helpful votes
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Worst experience ever.
November 16, 2023

This product/service is garbage. Automated tools don't work. You don't accept VOIP phone numbers? In 2023? Are you kidding me? So only old people can use your service? You owe me several hours of my life back. Unacceptable.

Date of experience: October 17, 2023
Wyoming
1 review
0 helpful votes
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Frustrating
November 16, 2023

The whole process took like 3 days. First it would say it accepted my documents only to find out 5 hours later that some weren't accepted. I probably have at least 8 emails over a 3 day period going back and forth between accepted and not accepted

Date of experience: October 17, 2023
Texas
1 review
0 helpful votes
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ID.me really works well
October 17, 2023

After many years being away from any contact electronically with the IRS it was a pleasant surprise to see that the process had improved this much.

Date of experience: October 17, 2023
Texas
1 review
0 helpful votes
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It was easy
October 17, 2023

I found that this experience was easy to understand and follow.

Date of experience: October 17, 2023
Pennsylvania
1 review
0 helpful votes
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Mumbo-Jumbo
November 16, 2023

Like trying to find the proverbial needle in the haystack!

Date of experience: October 17, 2023
Arizona
1 review
0 helpful votes
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Went well
October 17, 2023

First time using this service it went well. I was able to answer questions and get my identification approved. The agent for the video call was very polite and professional. I would recommend this service to others.

Date of experience: October 17, 2023
Illinois
1 review
0 helpful votes
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It was easy for me and I'm not computer savvy. So if I can do it anyone can do it. So just take the time and do it
You don't have to remember a pace word this way.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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They made it happen...
October 17, 2023

I needed this in order to populate another website and it was pretty straightforward

Date of experience: October 17, 2023
Florida
1 review
0 helpful votes
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It was my first time using this app but in few step you help me with my request! It was easy, quick and why not; fun! I like to see how you scanned my face!

Date of experience: October 17, 2023
Connecticut
2 reviews
0 helpful votes
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I'm extremely satisfied
October 17, 2023

I wanted to install a payment with paying back IRS with this ID.ME they make it easy for IRS to verify my identity.

Date of experience: October 17, 2023
New Jersey
1 review
0 helpful votes
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Excelente Servicio al cliente.
October 17, 2023

No hablo inglés y la asesora, fue muy paciente y amable y permitió que un familiar me tradujera, tuve problemas con mi cámara y la asesora me devolvió la llamada y con eso no perdí mi puesto en la familia. Al final, pude verificar mi Id.me y el procesó fue sastisfactorio.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Information Security Excellence!
October 17, 2023

Secure and simple process to access information and keep it safe.

Date of experience: October 17, 2023
Minnesota
1 review
0 helpful votes
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Allexy Ramirez
October 17, 2023

I'm satisfied because I got my documents ready on time

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Advance Technology
October 17, 2023

My experience was great, verifying my identity I felt safe, comfortable and confident that my information wasn't being misused.

Date of experience: October 17, 2023
Minnesota
1 review
0 helpful votes
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Professional simple
October 17, 2023

Everything was easy to do. Everything was quick responded. If there was an issue board recommended to anybody I'm very professional.

Date of experience: October 17, 2023
Georgia
1 review
0 helpful votes
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Easy to use
October 17, 2023

I found the process easy and quick to use. I appreciate the security and efforts of the company.

Date of experience: October 17, 2023