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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was really smooth and surprisingly calming. The steps were easy to follow, and I liked how everything was explained clearly so I never felt confused. It made something that could have been stressful feel simple and secure. I appreciate how supported I felt through the entire process. Overall, it was a really positive experience. 🌷
Trying to get new job at Chickie and Pete's at Tropicana Atlantic City but needed an updated social security card, mine was an old copy. Took me less then 5 minutes to get done online using idme. I got the job!
Fue una buena experiencia, aunque no supe porque suspendieron mi cuenta y tuve que enviar varios correos una y otra vez para poder reactivarla. Pero despues para la verificación todo fue facil y rapido, no fue complicado entender los pasos a seguir, ni tampoco lo que debía hacer.
Easy to setup account, email and password. Selfie video never worked. Customer service had download ZOOM so we can do a video zoom call.
And id.me when using it to Put in my order flashed for a sec and disappeared.
Revelation 13:11-18
King James Version
11 And I beheld another beast coming up out of the earth; and he had two horns like a lamb, and he spake as a dragon.
12 And he exerciseth all the power of the first beast before him, and causeth the earth and them which dwell therein to worship the first beast, whose deadly wound was healed.
13 And he doeth great wonders, so that he maketh fire come down from heaven on the earth in the sight of men,
14 And deceiveth them that dwell on the earth by the means of those miracles which he had power to do in the sight of the beast; saying to them that dwell on the earth, that they should make an image to the beast, which had the wound by a sword, and did live.
15 And he had power to give life unto the image of the beast, that the image of the beast should both speak, and cause that as many as would not worship the image of the beast should be killed.
16 And he causeth all, both small and great, rich and poor, free and bond, to receive a mark in their right hand, or in their foreheads:
17 And that no man might buy or sell, save he that had the mark, or the name of the beast, or the number of his name.
18 Here is wisdom. Let him that hath understanding count the number of the beast: for it is the number of a man; and his number is Six hundred threescore and six.
While I am not savy to all of the new technology, I hung in there and got it done. It was worth it because I saved almost $60 on a desktop computer purchase.
Starting from the very beginning. It was straightforward, simple, and with no unnecessary extras nonsense. The longest part of the entire process was uploading ID pictures. And thats due to AT&T. Not ID.ME. Verification of my documents took maybe 2 or 3 mins.
This site helps me feel safe and secure. It is so easy to use after set up and i trust it implicitly when accessing the Government sites I need.
My email address had changed. It was difficult to access ID.me. Finally staff had corrected my old email to my current. After that was fixed it's easy to access areas that I needed.
I wanted to submit my documents on the ssa.gov website and couldn't so I went to the i. D me and submitted there, I'm really not sure if I submitted those documents to the right website because i have not receive any letters or email about it. So I hope I didn't make a mistake those documents are important and confidential.
I was unable to verify a U.S. passport without the help of a customer service video chat agent. That agent was helpful, but I question the premise of state, local, and federal government agencies contracting with a private company to verify (and likely catalogue) citizens' biometric data in order to access taxpayer services. Process took an hour. Would have preferred to chat with video agent directly after first several attempted failed.
Fue una experiencia agradable y el representante fue muy cordial de su parte.
Fue algo bien fácil siguam así los ayudan muy fácil a nosotros los latinos
Experience was good and normal as expected. It seems like 3rd party verifiers are the norm and ID.ME is a trusted source. Been using them for a few years now.
Buena un poco tardará y no lo actualizan, mi caso sigue diciendo que actualiza mi información
The verification of documents and data is short, of course, if you are fluent in English. The agents are friendly and helpful, so the entire verification does not take long. The assistance of the agents is exceptional, they help in everything and guide you in conversation, either orally or in writing.
ID.me provides a seamless, ultra-secure platform to access classified and sensitive personal information.
I highly recommend ID.me for all sensitive data applications.
I needed to sign-on to ID.me because it is utilized by my professional State Board. When the option became available with Social Security I was really pleased because time was saved in creating yet another log It believe this is a trustworthy site, although I am one of the skeptics as to all electronic systems. They are supposed to be foolproof but in reality they get hacked. In my mind, ID.me is likely no less secure than any of the others. However it is super easy to use.
You cannot speak to anyone if you have an issue. It's all AI. In the past I've been completely ignored by the AI, saying that it would work on the issue and never hearing from them. The issue got fixed, but I was never told why the issue existed. The AI took a week to finally get back to me, and there were no updates during the interim. I had just assumed that they were ignoring me again. If you can avoid dealing with this company, avoid it, unless you enjoy frustration, in which case you'll get plenty.
After several long sessions I finally got the validation to enter the Social Security agency I needed to contact. It was not easy to navigate on my iPad. I needed other devices to finish the whole process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members