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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very difficult and time consuming.I had three clerks assisting me from time to time. I was involved in this process at least two hours,.
Works great with SSI site. Makes having that extra step easier to feel more secure.
It took me sometime to figure where to sign and accept my form. Once that was done it was easy to upload my document. I was not sure if was safe to do face recognition. My son told me, he went though the same situation. After that it was easy. Thank you
La atención fue buena y la accesibilidad también pero sería mejor qué ablaran español para que uviera mejor comunicación
At first I didn't feel comfortable not knowing if this was legit. I have used different entities in the past for jobs I had applied for to prove it was me. I'm hoping my sensitive info stays safe. I don't know how my sensitive info was used to file for my 2022 taxes, saying I was filing single, using my maiden name, when all these years I filed jointly with my husband since 2000
It was simple and easy to follow. This is my first shot experience. However, I could not complete due to the problem to link my Samsung Android phone with my computer.
Another new gimmick that will soon become old to function properly.
Easy to use and felt very secure with confirming my identification and verification.
Please read my previous statements. I do hope someone reads these and this is not a waste of time filling out this report.
ID.me is easy, fast and secure!
It's not confusing like other security sites and no pictures or robots to mess with!
It's super easy. If you don't understand everything then you can video chat with an agent and they will help you step by step to make sure you get verified.
Why is there a baby crying audio on a loop atta? Is this played for people who speak out about how poor this system is?
Very childish!
Laid off work needed assistance and I'd me helped me thru the hole process
Couldn't reset my password and/or user ID. Had to use new ID to re-establish connection capabilities. No other government liaison websites available? Have to use this one for all 3-4 veteran connection points. (DOD, DEERS, Myhealthyvet, etc) Could find no phone number to get help with sign in.? MUST CHANGE sign in every 6 months. Can't the government make it more difficult for us older veterans to navigate their systems. Wasn't enough that they micro-managed the last few wars so we couldn't ever achieve victory?
I was expecting the setup process to be very complicated, taking a couple of hours to jump through hoops but that was not the case.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members