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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Laid off work needed assistance and I'd me helped me thru the hole process
Couldn't reset my password and/or user ID. Had to use new ID to re-establish connection capabilities. No other government liaison websites available? Have to use this one for all 3-4 veteran connection points. (DOD, DEERS, Myhealthyvet, etc) Could find no phone number to get help with sign in.? MUST CHANGE sign in every 6 months. Can't the government make it more difficult for us older veterans to navigate their systems. Wasn't enough that they micro-managed the last few wars so we couldn't ever achieve victory?
I was expecting the setup process to be very complicated, taking a couple of hours to jump through hoops but that was not the case.
He was on it making sure it was really me and got the job done was an great experience im really satisfied.
Very easy to reactivate our military discount for our Verizon phone service.
I have been trying with no success to get my military status verified with ID.me, there is no real customer support only bots.
I joined ID.Me to save money on purchases at different stores who offer discounts to veterans, emergency responders and educators. Once you add your personal data on their secure site, you're approved and can use their website to find deals. The discounts are usually stacked on sale items, too. For example, a pair of boots I wanted on Merrell's were on sale and then I got an additional 20% discount.
It feels good to be appreciated for choosing a profession that is rewarding emotionally but not always financially. ID.Me helps with the latter.
Simple and safe and I hope everything is the way it said. It was easier than I expected. I'll just have to wait until the waiting week and the next month to receive my compensation.
It was ok for now y do I have to sit an watch this to hen who all gives something
Getting messages constantly about messed up username and passwords. I can't get into the IRS federal tax prep place or Md comptroller. I am now gong to do my taxes on paper.now it won't let me submit my review. Only takes good reviews? I can't get into turbo tax either
ID.me requires you to upload a legal ID (passport, driver's license, whatever) and then it does a crude line-tracing of your face and tries to match it with the ID. Needless to say, if you don't look like your ID photo (think of your worst driver's license photo! Ten years afterward!) this process is slow and laborious.
I found this prone to error in matching the phone picture and the ID picture.
She said rudely: disconnected! I need confirmation very urgently
It was a straight forward process had no issues with signing up quick and easy..
The officer who assisted me was courteous, professional and very willing to assist
It was easy and smooth and i felt confident in website
Helpful I had a good experience I appreciate you all for taking the time to let me help myself,I hope this will help my situation go ahead and start
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members