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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was ok for now y do I have to sit an watch this to hen who all gives something
Getting messages constantly about messed up username and passwords. I can't get into the IRS federal tax prep place or Md comptroller. I am now gong to do my taxes on paper.now it won't let me submit my review. Only takes good reviews? I can't get into turbo tax either
ID.me requires you to upload a legal ID (passport, driver's license, whatever) and then it does a crude line-tracing of your face and tries to match it with the ID. Needless to say, if you don't look like your ID photo (think of your worst driver's license photo! Ten years afterward!) this process is slow and laborious.
I found this prone to error in matching the phone picture and the ID picture.
She said rudely: disconnected! I need confirmation very urgently
It was a straight forward process had no issues with signing up quick and easy..
The officer who assisted me was courteous, professional and very willing to assist
It was easy and smooth and i felt confident in website
Helpful I had a good experience I appreciate you all for taking the time to let me help myself,I hope this will help my situation go ahead and start
Y'all got me through to where I needed to be with my stuff so y'all got good service
Fast, secure puts it all together! I thought It would be difficult I mean almost impossible to retrieve my tax transcripts, but the video chat with the agent was so super secure and speedy, thanks.
I was very satisfied with the agent who helped me. She was interested in helping me
I had to wait 24 hrs to try again. It's difficult to set up. I used dl would not work. I resorted to la handicapped I'd guess the card is less compromise from less use. I just kept trying. Thank you
I scanned my drivers license in order to be verified for a registered account with a state agency and the information returned after scanning my ID and having my face scanned using my iPhone's camera produced someone with my name and birthdate but a completely different address in a different state halfway across the country. While I had the opportunity to change the information, I was petrified that someone had stolen my identity and had access to my information. There was nothing received from ID.me that indicated they registered this dissonance or would give me comfort about why this could happen. Instead I got auto-responder emails. I do keep security freezes on each of the credit bureaus and monitor bank and other financial account information daily so feel confident I would catch anything suspicious from that end, but there are so many other avenues thieves use (ie social media, email phishing, phone scams) with other people's identities that could create issues for individuals. It would be helpful if ID.me could validate their processes and address inconsistencies like what I encountered to assure folks that their PII is safe and secure.
Very long process and could not complete because I had to talk to someone on the and can't get a hold of anyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members