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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Techs were patient and courteous. Spent 36 mins trying to resolve a log in issue, was the end the end of the day on Friday, I retreated to try another day..
Fast courteous,the operator got to my problem really fast.i only hoping that review board get it right and helps me get hearing aides
It was all good. I like that they were very thorough in iding me. I like the way everything turned out.it couldn't have gone and better as far as identifying me...it was perfect.
It's so easy and fun to use. And it does everything for you
Fue una experiencia rapida y segura aparte que fui atendido por una persona amable y paciente.
Era algo maravilloso pero útil y gracias a eso nosotros estamos seguro que nuestras identidad está segura en este proseso gracias I'd me
AWESOME thanks! Easy nicest woman Camille walked me through it. Felt like it would really happen
Straight forwards and as helpful as could be.ive never had a issue resolved so easily no had anymore wo
Fast and easy to understand and it shows how easy and explains how to understand the help u get funds that helps u make a living
Process was straightforward, easy and fast. No glitches. I preferred verification through phone text instead of email. I took pictures of front and back of ID and attached them. Much better experience than I anticipated.
It was an excellent experience with id.me I can't believe it actually worked thank you customer care for everything
It was comforting and simple. I felt proud of myself afterwards and now I feel more confident in myself to make good decisions.
I was asked to reveries my military service. And use ID me to do so it took no less than 5 reps. And different codes requested to get a code and do so for this company (ID me) after being with Verizon for 20 plus years and I proved my service for Verizon with a printed copy of my DD214 on several occasions when purchasing new phones and therefore new contracts.
Tremendous application, I love it because it makes me feel safe and the agents who assist me are very friendly and are very willing to give me all the information I need... thank you very much
It makes safe to verify your login and work with confident
Very educational and helpful to my knowledge
I really didn't have any problem accessing anything or needed help
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members