On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was trying to sign up for the irs.gov website to view tax forms. ID.me made it easy to create and account and verify my identity. Very forward-thinking with the tech!
The identity verification process was quick and straightforward. It should be used more frequently in every aspect to protect our identities
Do this if you are applying for a job with the FBI. I was verifying for several hours and gave up 3 times. I had to get help with the selfie, we did that 4 times, very frustrating.
Really I liked the old system, very simple. After having the VA Clinic help me to have this new system, used it once after having it, it's fine. Then came along the second time, gotten no where, just decline. That put me out in the dark since I use it to tell the VA of my needs. If I don't inform them of my needs, get nothing in return, something I need to have
My account access has been suspended and this entire system does nothing but route me through an endless bot loop. What a joke. Not that I expected anything more from a government system.
They take all your info and flash SUCCESS at every step and then they tell you they cannot authenticate you. Well I know how to spell my name, my SS, DOB, Address but they say it's not proof that I am me
I was able to search for my Medicare Number without going through my documents.
There used to be two factor identification for increased safety of my personal data.
Me fue difícil porque es la primera vez que uso éste sistema pero pienso qué las personas que tienen experiencia en ésto es más fácil gracias pero prefiero usar él sistema viejo.
I first tried ID.me several years ago. I could not get an answer of why my documents didn't work or why they could not verify who I was. I had to return to ID.me to complete a government ID. It took over an hour to just chat with a person and get some help. It then took another half hour to get completed. This is a sad situation when an organization like this can capture your needs to make a living and be so inept when things go wrong.
Neutral experience didn't like it or dislike it. It just had a lot of steps to get into the system so you can access the information that you're looking for.
I had difficulty verifying my ID through ID Me. It took me several tries before I could finally get my ID verified. I received confusing reasons as to the reasons why my ID was not identified. One of the most confusing was that ID Me simply didn't have my personal information in their records - which could not have been true since I had created an account with my accurate personal information. Also, I had a lot of difficulty with the selfie photo because the software program ID Me uses creates a confusing array of graphics which caused me to be unable to accurately focus my cell phone camera. I would advise anyone to use extreme caution when trying to get their ID verified with ID Me. I would tell others to expect multiple failed attempts, which could be frustrating and even prevent them from accessing vital and important information they might need in order to be able to apply for other benefits.
You must be sure to have your grandkids to help you since you will need to know how to do multiple things and download pictures and send and then also deal with what they want on your computer. My grandkid got a little frustrated too with the ordeal.
It was super easy to make an account and I love all the different security options there are and I like how it shows which ones were more secure than the others. I would definitely recommend my friends and family to use ID.me
System is not user friendly with lots of effort required with tech support to complete simple tasks. Need to start over and engage with a professional usability lab with different types of mobile phones. Until then, it will be a bad experience for anyone that has a secure/safe device.
The site is very "User Friendly"with simple directions to follow. Once verified, I can use it to log in other sites without having to go through a process again to get full verification.
I wish I had known about this service a year ago, it helped me accomplish something that I just couldn't figure out on my own, I'm not very tech savvy. 😸
It is required of me to use this program. And to log in regularly. That said it appears to be sound and safe. Until it isn't. That said I have been using for 2 years. And have had no problems.
I would like to find out why my account transcripts is still incomplete, in fact I have transmitted all documents to IRS and Internal Revenue Service Account Transcript done on 09-01-2025 could show that. I do hope you can give me an answer. Many thanks! I need it for my next year medical insurance.
I love ID Me. I only had to verify my identity one time years ago, and I'm still able to securely log into the platforms I want to with no problems.
I was originally denied by Login.gov. If it weren't for the ID.me process and the human element it provides I would not have had access to SSA online and don't know how I would have ever been able to gain access.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members