ID.meReviews 39,632

Verification is provided by taking photos of your driver's license and then uploading it to ID.me. Then, after that, you must do a live video for comparison to the DL every time you use it. You know that admonition to never provide personal information to a website? Yeah, ID.me uses personal information that you have to provide each time you have to use it from what I understand. If government websites didn't demand this specific product, I wouldn't use it at all. In fact, if possible, I will now go back to writing requests and mailing them to access my data. This isn't secure at all.

I spent several days over several weeks trying to get verified by the system that kept looping and restarting saying that it couldn't verify me. I believe the problem was that my phone number listed in my SSA account is not accepted by the AI algorhythm of id.me. I had no other recourse but to put in a different one. However, there was no access to a human that could actually help at that point. And once I finally got to chat help with a real human, they were only able to partially help as they still couldn't help me circumvent the problem by getting fingerprint for MFA, and didn't know who could! There is no obvious access to a technical support team to troubleshoot. And the real human I talked to during the video call was just reading off a script and didn't know anything about the experience with navigating the AI algorhythm that was the source of the problem. I asked to speak to the supervisor and all she could do is direct me to another department that I had already chatted with and didn't have the answers. To top it off, after the real human in the video call finished verifying all my IDs, they told me I could log into my account right away. I also received an email confirming that. When I attempted to do sign in, the system STARTED the verification process AGAIN! In addition, the form for inputting your data has obvious mistakes, for example: the format for the date of birth actually asked me to input the month and day in reverse order than what the system accepted!

I was dreading to filing for SDI benefits online because my experiences filing online have been horrendous. As they say things happen for a reason. I wanted to expedite filing for my benefits so I went online and unbeknownst to me it was easy, simple and safe. I had to get verified through ID.Me. I was skeptical at first but decided to trust the process and move forward. It was amazingly easy to upload or take pictures of the necessary documents such as driver licenses, birth certificate etc., that was needed to start the verification process. The next and last step was pretty cool. The technology used through ID Me was something I never experienced. You place you face in this oval frame and as the technology started flashing it was changing colors as well. Before I knew I was very through two simple step. Highly recommend IDMe to get verified!

I'm still learning the tool's capabilities, it's easy to navigate and find some key tax information, however I couldn't yet determine how to pull my Family Tax Filing Documents, it only allows me to look my individual data. I'll look further into it so that I can get my combined family yearly submissions, that part doesn't readily stand out.

In my situation, going thru a divorce, my former spouse had previously submitted our annual combined tax submissions using TurboTax, which I don't have access to, and she will not provide me historical copies

My wife and I needed to access our Social Security portal to review our annual benefit statements. Since her last login, the system had updated to require ID.me verification. While the self-documentation feature hit a snag when she tried to upload her selfie, we were pleasantly surprised when a video representative appeared almost immediately to help. The rep verified her identity quickly and professionally, getting us through the signup process without any further issues.

The rest of the experience was seamless and, most importantly, felt secure. With all the hacking and malware threats these days, it's reassuring to see the government partnering with what appears to be a robust, trustworthy identity verification service. ID.me gave us confidence that our sensitive information is being properly protected while still making the process reasonably convenient.

Would recommend for anyone needing secure identity verification.