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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had to set up an ID me account in order to access certain government programs. I had to verify my identity, set up an account and THEN was able to access my separate state/ government program account with my identity authenticated and verified through ID me.
ID.me was a very easy and secure way of getting to the IRS... I was finished in no time and felt very good about using this company
I am grateful for this program. I feel safe knowing how far it goes to verify my identity before proceeding with important things online. Very easy to use and well worth it!
Response is speedy if you need to get something done on the technical support site submit a ticket with the site then go on their linked in I guarantee your problem will be handled within a few minutes!
Did everything required. Said I was approved and then received error message after very frustrating. Refund the IRS. Bring people back
Very easy and secure setup. Just note that if your account does not include your name at first, it will after you verify your identity.
Durante mi experiencia en el área de demolición, participé en la preparación, desmontaje y derribo de estructuras residenciales y comerciales, siguiendo siempre los estándares de seguridad establecidos. Mi labor incluía la inspección del área, identificación de materiales peligrosos y la ejecución de tareas controladas para evitar riesgos al equipo y a la propiedad.
I would like to address what accessibility tools or software to make ID.me more usable for the blind. Government and medical accounts really use ID.me. Thanks for the opportunity to participate in this survey.
I need a report of database and did log into my account and uploaded my ID and a video and today tried to get a database report and it says I am not valid
Setting up the account is not the hard part.
The hard part is obtaining the documents/ reports that I need. I keep getting an error message
Took forever for the selfie and document to load. The QR portion to set up was slow and cumbersome. If there had been another viable option, it could not be as bad as ID me.
I needed immediate access to my online IRS account and in order to do that I had to set up an ID.me account. I was worried that the verification process make take several days or weeks but from start to finish it took probably less than 10 minutes. The directions are very clear and easy to understand. The process is very user friendly. I was able to get the immediate access I needed without having to wait for days or weeks. I am very satisfied with my experience and would recommend to anyone.
The amount of steps involved was ridiculous. Had to redo several times because the site kept crashing, picture wasn't accepted, phone number was not accepted even though its been in my name for 20 years, live picture wasn't accepted. 2 hours to get a simple verification of identity is ridiculous, especially since I had already done something similar for login.gov.
The system is reliant on cell signal for transmitting information. I have been locked from the system because where I work there is no a reliable cell signal. Removal of the CAC authentication process and not allowing access without using the ID.me has been extremely frustrating One star is too high of a rating. If there was any other capacity to sign in, I would use it before ever using this garbage program again.
Estaba preocupado pues tenía que cambiar mi dirección y pensé que esto seria un proceso extenso y para sorpresa mia en menos de 5 minutos pude entrar, una vez el software reconoció que mi identidad era fidedigna usando los protocolos de seguridad, me dejo acceder y hacer los cambios pertinentes.
Thanks...
It's probably easy once you do it but the best way is to go to the unemployment office office and have them help you sign up they are very helpful because it takes so long to sign up
I had previously set up my ID account, about three months later I was required to do it again in order to log into my SSA account. It was a very inconvenient time for me to have to take a picture of my photo ID and the time it took to do the selfie. I admit it's a good way to verify who you are, but it doesn't mean I like it.
Please, after a user has had a bad experience with your system, you should not force them to answer so many questions; you should focus on identifying the problem, which should be something common, and then correct it immediately.
I had some difficulties at first because I was rushing through the process. Caught in a continuous loop to start over.
If you have an issue definitely use the "chat" option. So helpful.
Muy buena porque permite identificarme con el servicio de impuestos del estado
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members