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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Instructions were simple and easy follow it didn't take maybe 10 minutes for the log in process, would use the website again
All honesty, it was a really interesting experience I really felt like I was preparing to become a secret agent. The face recognition was time travel for me.
It was simple and quick the instructions are also easy to follow.
The agent verified my information and professionally. He got it done quickly.
Makes me feel safer entering my information.
Also, makes it safer retrieving information
Easy, complete, took about 10 minutes. Step by step authentication, verification, simple just work through the process
She was nice and patient. The communication was well, and got the job done quickly.
As easy as 123. No sooner I started then I was done! Just like that. Excellent ID.me
It was fast and easy to use. Just a couple clicks and you are done!
Great experience even though I was skeptical at first. But the process was fast, easy and painless. Very pleased!
I accidentally created two accounts but there is no way to delete one anywhere that I can find online. They provide no phone number for support.
The system worked well once the problem was found. The web page isn't user friendly.
Way too long to log in. We should be able to use a login name or email and a password. We shouldn't have to be forced to have an authenticator app or to have to wait for a call or text to push numbers every time we try and log in or forced to verify ourselves based on our credit report. It shouldn't take me over 10 minutes of trying to log on just for 2 seconds of information. Fix your third party website.
Awesome experience, providing excellence security to their current and future customers. P.S.
I understand having security, but a confirmation is more than enough. I shouldn't also have to verify myself after already being signed in.
Customer support is extremely inadequate. The only recourse is an email. No phone support is available. You locked me out of my VA website in the middle of filing a disability claim. It took 8 days to get a response to my request for resolution. EIGHT DAYS! Once reset, I used the exact same identification photos to verify my identity. Your responsibility to your customers is exceptionally poor.
It will ease the access. People won't have to wait in line on the phone for a very long time. This is a big improvement.
I appreciate how fast it went. You may have to do it over a few more times But once you get it down it goes by quickly. Me myself think this is a better way. Thank you I'm grateful.
It took me 45 minutes this morning to successfully work my way through the process. The inclusion of photo id/video is too complicated. I'm a retired software engineer who worked in the field of user interface design and I came very close to throwing my hands up and quitting when there were problems with the whole iPhone/browser/camera back and forth.
For goodness sake, if my Vanguard accounts are protected using two factor authentication, why not the same with the IRS when I'm trying to make a tax payment. Make it easy to pay, not harder!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members