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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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After using EFTPS for many years, now we must go thru id.me or login.gov. I chose id.me. I found the instructions very difficult to navigate between cellphone taking pics of my drivers license, and then going to my desktop. But after finally figuring out everything, I attempted to make a payment via EFTPS. When I got to point of entering the Internet password that I have used for years, it kicked my out. No reason given, or ability to get back in. Needless to say, I am not happy.
It's easy to find and very simple it's helpfully for the great Americans
Excellent way to have access to my account and safe
Tenía un poco de temor por que pensé que solo hablaban inglés pero el asesor fue muy amable y me hablo en español, me hicieron sentir muy tranquila. Es rápido y muy fácil desde que tengas tus documentos a la mano
Very helpful and safe, and the instructions were easy follow, and a smart way to do this, I love it.
My experience was great even with an Out of State license!
I'm a Disabled American. I need to speak with people. Not some kind of computer system just goes around in circles. This is not only very inconvenient. It is torture being disabled on top of that. Put it up with a system that doesn't have any human connection
Best act fast accurate but inconclusive agent was respectful sincere and quick
I work as a supervisor for more than 15 years and work for different great company as a supervisor
They were secure, professional, and thorough. I had a great experience.
Great procedure but took a little long loading. I'm sure the New system will be better with time.
Great and wonderful. I got good experience from agent.
Eficaz, rápida y sobre todo muy amable la agente que me atendió en la video llamada. Se la recomiendo a mis amigos.
You can use this app at any time its fast and easy to use.
Was a little drawn out in setting up the account. However, after that was done the experience was relatively straightforward.
When my access info was rejected many forbidden words came forth. Nevertheless I pressed on and soon the process of proving my identity, mysterious and frightening,did what it said it would when I did as I was told. That my phone could provide data required, including a scan of my face, was both horrifying and amusing. Even more it was successful even while it seemed filled with chances of error and confusion. Conclusions: I was lucky to get through, no brains on my side; sad that such precautions are needed in these times.
Brief, clear, safe and logical. Look forward to using site to negotiate future issues
Muy buena en todos los aspectos la comunicación fue rápida y todo salio bien
I hope you never have to use this to go to the IRS site! Wow! Having to get a code every time I sign in to something with ID.me is a pain, but what can I say? These people don't kid around when it comes to security.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members