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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I used the product to set up my account with the IRS. I feel like on the front end. It seemed very secure and easy to use.
Great was a fantastic paste she was very helpful I'm glad that your response team
The experience was easy & the rep was very nice. I would definitely recommend others to use this service.
I wasteful time consumer because the site was not working properly.
When establishing your account, make sure you have all credentials, read all instructions thoroughly, and have your available back-up contacts. Reaching out to the help desk may take a while but don't give up.
The agent was great, the appointment works better than just waiting
I had an account, then I was directed to verify my self. I went thru the entire process 4 times, each time being told that I was verified and the next screen started the process over. For a government agency, very difficult to use.
When setting up mySSA account to apply for Medicare, I first created an account with Login.gov, but once I set it up and logged in, I was denied access to my Social Security record. I phoned Social Security and was advised to use ID.me instead of Login.gov, so I created an ID.me account. Once I log in through ID.me, I have full access to my Social Security record to view my Medicare application status.
I was completely surprised and extremely satisfied with the signup process. Clear step by step instructions reduced the dread and anxiety usually associated with set-ups.
Excellent not difficult very secure
It took a couple of minutes. And can manage my account without calling
Verification was worth in order to get into nursing school if I had to do over I would maybe leave out the old questions that are not updated credit bureau questions.
The process for registering and using ID.me is easy to do and simple to set up, all the while giving me a very secure feeling about my account as I was using it. Thanks ID.me!
Get verified fast and easy, you guys make it simple, after i filled out the your little questions, i am able to get into any of the sites that have to verify ID s
It was easy to figure out how to do it the lady was helpful and the only problem I had was not being able to facescan but they called and the problem was fixed
ID.me is the best way to be safe and protect your data from others. It's reliable, trustworthy and it's easy to use.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members