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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good, well satisfied, the process is fast.highly recommended for your security purposes.
I struggled a bit because I'm not very computer literate but the technical support was fantastic.
If I can do it, you can too.
Easy to complete input.
Easy to understand.
Easy to follow.
It was a great customer service and he should be a manger
Excelente y profecional muy eficiente rápida segura
Very good, easy to follow instructions.
I felt that it was a safe, secure site for setting up my account.
The experts are kind and very patience with us! But I am old, I am stupid!
The ID process takes a minute to set up but once you've provided the needed info- it goes quick. I like the additional security for our protection.
My experience was very, very good & best way to do it by identifying yourself and to know that you are the actual individual person by your signature and photo I.D card so that " NO " fraudulent act(s) is not going on!
With the assistance of the customer service everything went smooth
It was easy, simple, and quick. No hassle, no anxieties, stress and worry free. This would of been amazing 6 yrs ago. Better late than ever!
Good, waste of time I don't like to talk or even texting! A real person is better than a robot
This site had easy to follow directions to upload my driver's license and then take a selfie to confirm your identity. Answer a few questions, and you are able to get the information you need.
Fairly fast, not too convoluted.
It started to become redundant after approval. Not easy to end session.
Very satisfying experience! Glad I was able to video to finish!
Fue muy rápido precisó y con mucha información de ayuda estoy satisfecho por qué resolví mi problema rapido y me evite horas de espera
Very efficient and effective. The payment aspect and confirmation information was very helpful and important.
The person kept everything proper and made it easy to talk to her
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members