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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Thanks for the service very professional I'm happy for the service
It took me awhile to jump all hoops to log in.
A lot of people just don't have the know now.
Could your grandfather log in?
So far, my experience is good. Look forward to it. Getting better stay tuned.
I needed to get my government documents and it most likely wouldn't be possible without this system. It was fast accurate and secure. Thank you!
It's was troubling trying to get to the video call but once I was able to do the video it was a fast and smooth process
I am not computer savvy but this was so easy to complete. It felt safe adding my information to their database. The customer service rep was very professional
They walked me through the whole experience it was a relief and made me very comfortable. I'm proud to be working with ID me.
Very happy with the service. I've been trying to do it for a while, but I had to get all the documents in place but once I did very easy, very professional, I like all that security being that everyone throwing stuff on their phones down.
I was always trying to get information on my Soc. Sec. Acct. For many years and nothing, when I was directed to this site ID.me I felt the sky open, I also felt important.
Frustratingly enough to make you mad but tonight involved to quit
When my original pre-2021 log in stopped working and Gov log in failed, ID.me was my last Hope. Quick, clear, simple and patient with Seniors. I was logged into SSA in under 5 minutes from start. Thank you.
Easy and secure way to identify peoples identity. Thank you!
Easy if you read it. Little slow on photos but not too bad
The process was fast and easy to set-up. All info needed was easy to follow and taking a selfie was quick and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members