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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Not really fast, or easy especially for us older folks; but all things considered it wasn't bad. Gives a good sense of being secure
Simple fast and easy. Very respectful and communicated.
My experience as a first time user was simply and quick. It's a must if you value your time.
It was fast and easy I got done with what I was trying to get done. I wouldn't mine doing it if I had to do it again especially if it gone protect my identity.
My experience was super simple and straight to the point. I figured I was going to have to jump through hoops to provide my information but the technology in this application was quick and done within 5 minutes which is pretty quick and simple.
My agent was very helpful and knowledgeable, and patient with a great attitude
Had a good experience by learning how to do unemployment
As my title states the site and overall experience has been greatly improved and functions as advertised.
It's was simple and direct without difficulty. The agent was professional and courteous without flaws.
Fairly quick and easy for an elderly tech illiterate like me. I'm glad to see there is something like this that puts another link in the chain that helps to keep us safer from those damned scammers.
More convenient and my first time to access this website.
Why does this site even exist? Completely useless, unusable, and unnecessary. Just a generic, buggy version of 2ID confirmation that craps out every time you try to use it.
My agent was patient and very knowledgeable about answering all my questions.
Siempre que nos encontramos en el dilema de tener que hacer un proceso de este tipo y más si el proceso implica tener una entrevista virtual nos pone de nervios, todo perdemos y al final nos sentimos frustrados y más cuando nos atiende personal que no tiene ni el sentido ni la vocación de servicio.
Pero todo el proceso para mí fue sencillo y la entrevista muy amigable al grado que fue en corto tiempo, nunca pensé que fuera tan seguro y sencillo hacerlo.
Muchas gracias por su apoyo.
The representative was knowledgeable, very helpful, guided me through the process of what I needed to do.
I am grateful.
Thank you.
Fast easy and secure good customer service and got my account active in good time thank you guys
Very satisfying and easy to follow instructions to get on site. Easy for first time experience.
Mi experiencia fue satisfactoria y muy buena por la calidad de su trabajo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members