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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This website has been awful. Unsure why irs merged with the this site but it's been terrible and the first line of support is also horrible/ I'm finally in after a few months and arguing back and forth with some chic sending me generic articles acting like I wasn't having an issue gaining access with the 500 documents I needed to provide all with my social on them and matching addresses- complete joke
I found the process of verification to be simple and streamlined. I choose the verification with agent and their service is exceptional. I would definitely recommend especially if you busy; you can set appointments at your earliest convenience which works out perfectly with your schedule. Its a brief interaction but worth it because there is a human face to face interaction on the other end that you know will get it done. Unlike submitting docs by uploads and then have to wait sometimes long times and not know when your verification will be completed until the dreaded email comes.
Getting verified in ID.me is quick and easy as long as you have the valid, necessary documents.
This was a very user-friendly experience. Leaving a review however is not the best experience. I'm not a man of many words but I have to come up with 50 to leave a review.
Soy persona con limitaciones auditivas y me fué concedida la forma de hacer videoconferencia con textos incluidos.
Satisfied with everything an I'm grateful for y'all helping me out with this situation
Like the verification process that is set in place. With so much fraud the facial recognition is a big deal. Everyone should be using something like that.
Everything was simple and easy. Nothing was too hard to understand.
It was quick it was fast it was secure it was, easy to get along with and very nice people
Fast easy and did not take long I wish you tell me what to do next
It felt and was safe, simple and fast. Very easy to navigate through the process.
Thank u for the quick service glad and thankful to finally be getting my refund
De gran ayuda y facilidad de registrase espero que continuen asi para ayudar a mas personas
Willingness to learn and take the job one day at a time
Good assistance! Thank you for all the help. Very pleased with the guidance
Front back pictures, this one too big, this one out of focus...
Verify your identity with ID.me is simple, fast, and secure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members