On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good assistance! Thank you for all the help. Very pleased with the guidance
Front back pictures, this one too big, this one out of focus...
Verify your identity with ID.me is simple, fast, and secure.
I got what I needed but in return, I had to provide sensitive information that you would not ordinarily provide on line via my cellphone.
Simply put it was easy to complete once I'd gotten all of the documents where they could see and use them.
I was attempting to log in to a VA site when I was given a choice of identity system. IDme was one I clicked on. I was overwhelmed by the steps and documentation required, but thinking what the Hackers could do it would be impossible for them to steal my info. Once I was confirmed and certified ID logging in was so simple.
Created a password and honestly it was so user friendly that I finished within minutes!
I struggle a little
Couldn't find the right answers for the questions
I had one job for 31.5 years at SSL
But it changed to Maxar at the end and didn't know how to documented in the application and I couldn't get any support
I had a manual account with the IRS but I cannot access it anymore. That requires to open an ID.me account. When ready to upload my front and back Driver's License and and take my selfie, I quickly access my ID.me account which one is the most secure one in all.
Mi primera vez que uso esto y es muy buen servicio
Es mi primera experiencia con ID.me y fue completada sin inconvenientes
For the fact that this is my first time,it wasn't all that easy to answer the questions promptly.
As the video interview progreeed,it became easier.
I think everything went smoothly. I went on the web site using ID.me and had to upload my drivers lic and scan my face with my phone to get in.
Simple really easy to use hope there's enuf layers of security so people that scam can't scam
I was impressed with how fast it was, how secure and how safe I felt using this site
Not enough information to help understand the process of applying for unemployment benefits? I am still not sure if i did or not? And, all my personal information is now in the hands of 3rd party inquiry groups, not cool.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members