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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I think everything went smoothly. I went on the web site using ID.me and had to upload my drivers lic and scan my face with my phone to get in.
Simple really easy to use hope there's enuf layers of security so people that scam can't scam
I was impressed with how fast it was, how secure and how safe I felt using this site
Not enough information to help understand the process of applying for unemployment benefits? I am still not sure if i did or not? And, all my personal information is now in the hands of 3rd party inquiry groups, not cool.
It was a simple and easily understandable process.
Use ID.Me to sign up for a military discount for Lowe. I found it easy to use and was surprised by the number of companies that offer discounts
I needed a positive ID to download IRS tax return transcripts. I've also used the service to verify military service.
I am very happy using this convenient efficient reliable service
I don't like the idea of using one ID.me to login to work and personal stuff. If I leave work, they should be able to access work related things with their own ID. If I want to access my personal stuff, I shouldn't have to have that login info accessible to work.
Very professional and helpful and nice and compassionate and respectful and responsible and responding fast.
It wasn't as simple as it needed to be but it had to be secure to make sure that your ID and everything isn't stolen
Easy to navigate and secure to add information, wich is very important to who wants this high sistem service.
Very easy an very helpful an the staff helps u understand the hole issue.
Process was quick, efficient and easy to follow. It was truly a nice way to have a easy way to get/be verified.
It was ok, i just think there should somehow be a more informative way of knowing things are correct, instead of waiting weeks before you know if your eligible. Overall i think its a definite step in the right direction
I am totally satisfied with you guys thank you ID me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members