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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The experience seemed to be choppy but once certain info was found, then the process was more smooth.
It did take time, and there is a lot of confirming and re-entry at the end it is so worth it. Hackers are everywhere and the problem that comes with being hack last for months and even years. So take the step and secure your info. It really is quite simple.
Excelente ayuda profesional y rapida. Lo recomiendo.
I was apprehensive about the process due to not being familiar with the ID.me. However now that I have used it enables me to feel more confident knowing my log ins are secure.
I had no problems. The process did not take a long time.
Very easy to follow instructions and quick to get set up.
An external website asked me if I was a Veteran, as there was a large discount if so. When I checked yes it said it would have to verify my Veteran status. All I could think is, well here we go, I will have to upload documents and give my first born. I almost didn't go forward. Instead it just asked if I wanted verified by ID.me. I put in minimal information and my military status was verified! I got the big discount and am very happy with the ease and accuracy.
This site makes it as easy as possible to complete necessary tasks and even when a little confused it's not hard to figure out.
I requested my taxes certified by the IRS, it was a simple, fast and secure process and I obtained the information I requested also very quickly.
Great having more opportunities based this service being available.
Please with the speed and great service attention to detail
Very patient、 help me solve the problem！ I'm not good at English, so I helped with translation
Fue sencillo, rápida la entrevista con profesionalismo
Very easy, fast and simple.Didn't take up to much of my time.
The process was not intuitive. The yes - no create doubts and could cause ambiguous answers.
My experience was great. I used the first option with facial recognition and contunued to have a problem. As far as the second option the wait was the longest thing for talking with a rep. But after that things moved quite quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members