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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Having an Id;me account makes life much easier when trying to access give. Accounts
Fue muy satisfactoria cómoda y muy rápida y un trato exelente
Quick and efficient. It made my verification simple and I was able to get done the work I needed.
It was more then I expected keep up the good work the plus is they will enable me I hope to continue my situation Thanks guys
I needed to sign up for My social security to keep myself updated on my S.S.I. And needed to use I.D.Me. I found it safe, secure and easy to use.
The fastest & the best customer service I've ever experience so far in my life m.
To Whom it may concern in my opinion My Interviews went very good she told me what I needed to do what I needed to bring to finish the process it went very good
Use only during business hours! Had me waiting for an hour.
Easy, fast and efficient, agent very helpful, and its nice to actually talk to a human!
This is a difficult and long winded process. I wander just why I did it!
Nothing to say about this at all,this is not cool at all
Going to the government sites via id.me is actually easier than directly. The verification process was easy and painless... Now it's done.
Took forever to get through the vetting process. Aftervthat was over I was left in limbo. I did not know where to go to start my unemployment benefits. The website was mo help after the verification process.
I probably spent 4 to 5 hours before I was able to get through it. If I hadn't needed it to access EFTPS I never would have subjected my self to such a waste of time.
This website was very easy-to-use, self explanatory even for a non computer person like myself.
The system asked you to take several photos from your phone. Wit does not say is to select a photo from your phone gallery. Then if it does not accept the picture it will ask you to set up a video call. Which does not work if the system is not compatible with your system. Then the will switch to a phone video call. To many faults on the system.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members