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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The system asked you to take several photos from your phone. Wit does not say is to select a photo from your phone gallery. Then if it does not accept the picture it will ask you to set up a video call. Which does not work if the system is not compatible with your system. Then the will switch to a phone video call. To many faults on the system.
Fast, quick, easy, truly personal, personable and I Greatly appreciate the security of the site.
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Needed to get access to a retail site, with really good prices for veterans.
The process to verify my records and information, went thru really fast and without any issues or hassles.
Appreciate your service, also to clearly understandable
It was very easy to login to the site and find the information i was looking for
Very satisfied to know I'm well protected when it comes to my personal information.A satisfied customer.
Absolutely the worst customer service experience I have ever had and that's saying a lot after being in the military and trying to talk to HRC…. I had problems with my account starting on 11/12. Today is 12/4 and it's still not fully resolved…. I've talked to 4 different people and all are about brain dead. This company needs some sort of live chat support. The company ID.me is a great concept with poor execution.
Well y'all contacted me I'm pleased to know that y'all are keeping a eye on things and no I didn't file 2022
Not easy if you have multiple government programs to login. No way to get any human assistance.
I was able to establish an ID for use at my work for business, and later established an ID for my personal use using the same mobile phone # for both. However, I later was unable to access my personal ID because a phone number cannot be connected to 2 accounts (the 2 accounts have different email addresses). I have not been able to update my work phone # on the business account. I requested someone to contact me so that I could TALK TO A LIVE PERSON, but that has NOT happened.
9 on a scale from 1-10 I was happy with the customer service and appreciate the customer team.
Easy to use easy to use easy to use easy to use easy to use easy to use
Necesitaba entrar a mi cuenta rápidamente y me encontré con todo el procedimiento de verificación de identidad. Me sorprendí pero lo asumí porque sabía que era para mi protección y seguridad. Hice todo el procedimiento lo más rápido que pude para superarlo e ingresar en mi cuenta. Lo logré y busqúe la ingormación que buscaba. Que por cierto, nueva sopresa, no estaba disponible. Me sentí un proco frustrado pero satisfecho de haber cargado mis documentos de identidad y no tener demoras la próxima vez que quiera ingresar.
Our tax refund was on delay and setting up an account with id.me, makes for faster and simpler communications with the IRS. Also, once your id.me account is set up, you can access other sites, i.e. Social security, with more ease.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members