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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Instructions on phone screen have too small a font for me to read without glasses during selfie verification. They need to be in the largest font possible.
All questions were only me. Not difficult if they relate to individual. Specific
Finally, everything was smooth sailing entering my information.
Apenas me acabo de incorporar y solo puedo decir que fue muy largo y complicado el proceso para obtener el id.me por no tener yo un amplio dominio de las nuevas tecnologías aunque comprendo que es muy importante tener en cuenta la seguridad del usuario.
It was great just make sure you have the right ID available.
Agent was not friendly and rude!THE SIGHT IS NOT FOR THE ELDERLY! The sight ask a lot of personal questions then it wanted my driver license and ss card to of the most private information.I WAS NOT COMFORTABLE WITH MY INFORMATION AT ALL!
Technology didn't work at home. Waited on location for two hours to be verified on a video chat rather than by staff at the office. Pathetic system.
It was real difficult with all the login issues but I feel like y'all need to add a telephone number to be able to talk to a operator to help people walk through the app
I had the best experience there was I never had a customer service rep attend to a problem like you guys have. Why don't the money no problems? No arguments, no miscommunication. The problem was but are Mike's in the beginning of it. But we got through it and got me into my account and verified it with no issues.
She was Phenomenal please allow her To see this review.
And let her know I appreciate.
Her in her work to make this possible for me. She has made my day, please.
Please, you guys need to behave more workers like her. Hopefully you guys do if you do. You guys are going a long way keep up the good work
The process of ID.me was quick, informative and easy to follow instructions.
My experience was good it was for the most part pleasant the only thing that I didn't care all that much for was the selfie video. If it were me, I would try to find a workaround from that because not everybody has access to a camera.
I thought this would be much worse...I anticipated long hold times and having to re-enter data multiple times. Scanning my ID front and back was simple. The live selfie verification did not work at all, and after several attempts, I was getting frustrated. I would need a live agent to verify my identity through a video chat (yay!)...after just a couple minutes, a man appeared, looked at me, then the pictures I uploaded of my ID, thanked me, and it was that simple! Amazing! Please get rid of the selfie part. Leave it to the pros!
At first I was a little comfused, but after I had a little help with the com. Service lady, it was not really
That hard, she was very clear and I understand her and she spoke very clear and very slow so I
Had no problem with her instructions
Thank you Lowes for the military discount
Ha sido un medio bueno, rápido y seguro, donde no he tenido problema alguno.
No one likes being sidetracked from their task at hand in order to take care of another problem. Already being frustrated, I found the website irritated me, asking 1-2 questions and then having to confirm only to load the next page with another 2-3 questions. When it came time for a video with customer service the representative whom i dealt with was amazingly nice, understanding, and helpful. She offered real solutions to my problems instead of the runaround you get elsewhere. Once she was involved my verifications were done within minutes.
ID.me was quick, simple, very easy to understand and use. I couldn't get into my SSA account when I tried to set one up through the SSA site on a Sunday. This saved me a lot of time and frustration if I would have had to contact SSA directly for help, I would have had to wait until Monday and wasted time trying to contact a live person.
Fast, safe and very easy to access is good It is an excellent service
It was very easy and quick even for a military spouse. I didn't have to list personal documents that would concern a person just to sign up. It took less than 10 minutes & i received a 30% discount at the Yeti site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members