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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was good it was for the most part pleasant the only thing that I didn't care all that much for was the selfie video. If it were me, I would try to find a workaround from that because not everybody has access to a camera.
I thought this would be much worse...I anticipated long hold times and having to re-enter data multiple times. Scanning my ID front and back was simple. The live selfie verification did not work at all, and after several attempts, I was getting frustrated. I would need a live agent to verify my identity through a video chat (yay!)...after just a couple minutes, a man appeared, looked at me, then the pictures I uploaded of my ID, thanked me, and it was that simple! Amazing! Please get rid of the selfie part. Leave it to the pros!
At first I was a little comfused, but after I had a little help with the com. Service lady, it was not really
That hard, she was very clear and I understand her and she spoke very clear and very slow so I
Had no problem with her instructions
Thank you Lowes for the military discount
Ha sido un medio bueno, rápido y seguro, donde no he tenido problema alguno.
No one likes being sidetracked from their task at hand in order to take care of another problem. Already being frustrated, I found the website irritated me, asking 1-2 questions and then having to confirm only to load the next page with another 2-3 questions. When it came time for a video with customer service the representative whom i dealt with was amazingly nice, understanding, and helpful. She offered real solutions to my problems instead of the runaround you get elsewhere. Once she was involved my verifications were done within minutes.
ID.me was quick, simple, very easy to understand and use. I couldn't get into my SSA account when I tried to set one up through the SSA site on a Sunday. This saved me a lot of time and frustration if I would have had to contact SSA directly for help, I would have had to wait until Monday and wasted time trying to contact a live person.
Fast, safe and very easy to access is good It is an excellent service
It was very easy and quick even for a military spouse. I didn't have to list personal documents that would concern a person just to sign up. It took less than 10 minutes & i received a 30% discount at the Yeti site.
A little complicated but pretty well laid out and guided. The whole process was fairly quick.
Agent was professional and respectful. I'm happy to have the additional security.
Finally completed the process after several attempts
I was extremely pleased at how quick it was to be verified. It felt safe and confident. I would use again if needed.
Very easy to use, user-friendly...no hitches. The agent, Linda was very accommodating and helpful. She was also professional.
Excited that I nearly achieved 100% satisfaction with ID. Me. As far as filling in some info, I only had one hiccup, that was on me. Other than that, it's a well worth experience.
I signed up for ID.me. The experience was quick, safe and easy. It always you to get intuit example your Social Security files and not be compromised.
I highly recommend this program.
I received email notification from Soc Security that a message was waiting for me on their website.
I had previously used ID.me to establish mysocialsecurity account. Now when I get this email notification I am stopped by ID.me to go through many time consuming steps of adding additional security information that I feared was a scam to get MORE of my personal info that included uploading document and face recognition video. I felt scared that it was a trap. So many entities lately have experienced hacks into their system so I felt worried about providing all this information when I had already last year established a relationship with ID.me. Good luck to all of us that are allowing this process to upload so much personal information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members