On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was extremely pleased at how quick it was to be verified. It felt safe and confident. I would use again if needed.
Very easy to use, user-friendly...no hitches. The agent, Linda was very accommodating and helpful. She was also professional.
Excited that I nearly achieved 100% satisfaction with ID. Me. As far as filling in some info, I only had one hiccup, that was on me. Other than that, it's a well worth experience.
I signed up for ID.me. The experience was quick, safe and easy. It always you to get intuit example your Social Security files and not be compromised.
I highly recommend this program.
I received email notification from Soc Security that a message was waiting for me on their website.
I had previously used ID.me to establish mysocialsecurity account. Now when I get this email notification I am stopped by ID.me to go through many time consuming steps of adding additional security information that I feared was a scam to get MORE of my personal info that included uploading document and face recognition video. I felt scared that it was a trap. So many entities lately have experienced hacks into their system so I felt worried about providing all this information when I had already last year established a relationship with ID.me. Good luck to all of us that are allowing this process to upload so much personal information.
Very easy to use. Quick response via text message makes it very secure.
Very helpful and she was very nice and she was very respectful and she knew what she was doing and it's was very easy well she made it very easy for me
It took several attempts to get this right and I had to change my password several times. Your instructions were not very helpful or clear.
My experience having to talk with a live agent in a video call was quick, easy and the Agent was very nice and guided me thru my video call
Great experience fast cant wait to get the process done really was easy
The process was smooth and simple. I didn't have too much of a hard time figuring out what to do and the ability to change my password helped a lot too. This site is secure and has my best interest in mind.
I am still waiting for my verification to be approved
Many things to do and verify. Some had to be redone because: Driver's License was 1 week expired despite the fact that it is acceptable up to 1 year post expiration in other areas. Software could not make out clearly taken photo. Software described clearly marked USA Passport as "Foreign, non USA".
My experience with I'd was very helpful. They explained everything to no.
I LOVE that our military service men & women are being recognized & appreciated & their family members get to reap a little of that appreciation
I was happy to know there's additional security through the IRS but people should know it may take a while for the photo upload process to successfully work. Attempted several times with my smart phone but was not successful and had to use my laptop.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members