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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm not understanding why my taxes wasn't accepted I am who I am and I gave you guys the correct information
Securely enables me to sign to numerous government site while at the same time continuing to remain highly intuitive to use. I mean, even a geriatric user like me can sign in to federal and state web site without being intimidated by the security procedures in place
It was really fast I been waiting a long time to file and my ip pen went to a different location of where I don't reside anymore.
It really helps me an let me understand what's going on
There was a waiting period but the process was easy. Agent made it easy with any problems we encountered
ID.me is the best service ever good customer service.
Muy atentos y me ayudaron rapido a solucionar mi verificacion
It was a great experience to Inter act with The I DME. The experience was little head ach at first but I get it done.but it was a great experience to me
The experience was arite the only thing is to no how to understand The ID ME. Ather then that the experience was great.
It was hard but easy to do but I got it done.it was quick and easy
Couldn't access my tax records. Within just a short period, I had them printed out and in my hand...
It was good experience it help me allot thank you very much
The person that I talk to was so polite and helpful and I was able to complete this issue in order to continue my process to fill up my disability application
It took me several attempts to upload the pictures of my license. What finally worked was retrieving the picture file from my photos collection. Be patient. As I stood there trying to figure out why it wasn't working, a little check mark popped up indicating that it worked.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members