On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a great experience. I am well satisfied by the service.
We were able to talk with the person on the video call and were able to get some information that was needed
Quick and easy video feed was good representative was nice overall just a good experience
Muy contento con el servicio me encanta el protocolo de seguridad eso le da muchas confianza a uno no tiene miedo y se siente muy confiado con todos el servicio
It was good overall but nothing short and simple. What doesn't make sense is you need at least 50 words to send this.
My first time experience with ID.ME was amazing, from the beginning to the ending was a wonderful and positive experience
I found the tool very useful to gain access to the IRS site. This allowed me to check on some items. Using the ID.me was fairly simple, just take your time. I'm glad the IRS is using a 3rd party for ID verification.
This website is easy to signup on and gives you a 15 % discount on most purchases.
The absolute most ridiculous nightmare ever experienced. Brook me over 30 days, over 35 different log ins, and countless hours of literal insanity to finally succeed in what obviously should be simple five minute process.
Having ID.me gate-keep to using the IRS.gov account is absolutely horrible. Calling the IRS is almost, not an option unless you wait hours per day and get lucky. So to have another point of failure to trying to pay taxes absolutely sucks then when there are non-descriptive error codes. Just an error code and they point you to their inadequate support guide. Attempting to open a support ticket is a joke as I never heard back. I had to do dozens of attempt to verify my documents and scour their support guide, only to figure it out on my own. Trying to pay taxes should not be this difficult.
Wait time was double expected time, however, the agent was professional, fast and friendly.
It was short and to the point. The wait was a bit long but bearable.
I was a little annoyed that it was taking so long to recover my account due to updates in my profile, but once I got connected on the live chat with Jordan it was a done deal. He provided the best customer service and it was so fast and easy. Thank you Jordan!
I filled for my 2023 refund.and I received a letter in my mail advising me to come to this site and provide license and face recognition and AGI number.I did that.and it's the last page after providing all that information says " IRS records indicate that a return has been filed using your identity. Criminals attempt to file a fraudulent return and claim a tax refund under a stolen identity. By letting us know you're a victim of identity theft, the refund will not be issued.
If you were planning to file a tax return this tax season, you will not be able to file electronically and will need to mail your paper return by April 15,2024. To find where to file your return, go to Where To File Paper Tax Returns" and now I don't understand what to do next
My experience with IDme seem a better difficult at first but now that I spoke with an agent and got my 6 digit code to access it everything when smooth.
I know now I need to stay in touch with ID me in the future because u never know what this world could find ur information on the dark net and u could lose everything u own.
Thx u IDme. I glad I got u to protect my identity.
Was easy to follow the instructions and answer all the questions.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members