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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Total agree for the web site service, I recommend this to everybody
The process to get to the video call was somewhat challenging, but the call itself was quick and easy
It was a easy, fast, secure and simple process! Setting up your account took a few steps but made me feel confident my information was secured!
I was attempting to log into my IRS account. I began this process about 8:30pm, and was finally able to gain access after about 10pm.
I started on my desktop computer, had to have a second device available due to the need to have photos of various things, then found that I could not log in to my account via my phone as your webpage would not recognize that I adjusted the permissions on my phone's browser to allow camera use. I validated and revalidated that the permissions were updated and this still yeilded no success. This forced me to move to a third device, in this case a laptop with a camera, at which point I was finally able to gain access.
Throughout this, I was prompted for email and password, sent a code via text message, required to confirm my email after putting in the code, then I think a few more codes finally to have everything stalled with the need for a photo.
I visited your site and tried using the chatbot, which suggested I update my MFA options and indicated I should click on MFA update or something on the webpage. I was unable to locate this, and searching for "MFA" using control-F resulted in zero results.
I understand the need for security around these things, and I agree with having a robust process to get in. But if the process is going to be this convoluted with at least 3-5 independent checks, it should at least not require me to move between 3 devices and take over an hour. There are plenty of robust multifactor login workflows that work effectively and are significantly more streamlined and much less frustration-inducing than the experience with your login process.
I found the instructions clear and straightforward. The hardest part was taking a clear picture.
I am strongly satisfied for your and your agents service.
This new ID.me is extremely time-consuming and frustrating bc this system still has a lot of bugs, and no help at hand for you. Look for an early opt-out and just proceed via a different method to access your account. (Maybe you can continue to use whatever access you used to, such as via irs.gov, with your old password, etc.)
All of the personal identification photos were taken and a video in-person and showing the real documents.
The phone call helped a lot great customer service
Overall positive just a long wait time. Agent was polite friendly and professional. I was able to login within reason. My only complaint was the wait time. Otherwise not bad
Easy to access online...and update my profile and my government benefits and other
It was a good experience but I had to get a translator because i rather communicate in Spanish. I was able to navigate with minimal translations. I was able to understand most of the questions too. The only thing i did not like is that ii did not like is having to explain my experience
Very easy to use, unlike this survey. I already indicated that I am very satisfied.
I must say once we figure out what to do with ID.me became easier to complete my tax forms.
Was able to set up new account and get everything accomplished under 15 minutes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members