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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The experience was fine I guess ( though I wasn't able to access AZ DES after giving this garbage company my information) but it is completely ridiculous that we have to go through some scammy/scummy private company to access essential government services
I use ID.me various times during the year. It is easy to navigate and get to where you need to be. After the initial setup verification you are ready to safely navigate the sites that require ID.me
Easy to understand, staff was friendly, document upload quick and easy, video call connected and completed in under 10 minutes, login quick, efficient and secure.
Once you get through the security items to set up ID.me, it's easy to use afterwards. I have confidence in the security of ID.me. My former workplace, County government, required me to use it there.
Website is convenient, easy to understand and navigate. This website provided a hassle free process for renewing my enhanced drivers license.
Personal information does not belong on the internet because it puts people's identities at risk for being stolen or replicated.
My biggest concern with concerns about the upload and acceptance of my documents. I have used the other sites before and it was terrible. I couldn't get my documents recognized after multiple attempts so I was worried but this was quick and easy.
At first nervous because I am not a "techie". After going thru it a couple of times it became clear to me what I was doing and why. It did take me 3 times to get it right. That was my fault. Just follow directions.
I was so stressed out, Worried not to have all documents,
Thank God everything was available when agent of HR Blocked say no worry we will get the documents
Then everything was very cool and easy, I hate paper
Thank you very much
Excelente atención amable paciente muy buena de verdad gracias es muy fácil sencillo
It took a couple tries but after I realized I was doing something wrong with my end everything came together thank you Greatly
I was looking to access the the portal for VACCN. As a provider. I felt rushed to follow this process. I had not been required to follow these steps in previous years. I'm still unclear if this process is the correct step. I will have to call and clarify. Felt I wasted a lot of time
After wasting a great deal of time attempting to reopen my SS account, I used ID.me, a quick, efficient, direct and reassuring competency which produced the results I needed, access to my SS account.
Today is my first day. Give me a chance to experience a little longer, than I will be ready with more confidence to tell more about it.
My husband is 77 I am 75. To navigate these online sites is very difficult for us. I'd.me was very helpful and patient in helping us accomplish what we needed to do.
If I could give Zero stars, I would.
I do not like being forced to use a third party to access this very sensitive and important information.
Took forever.
Too many confusing steps.
Just horrible.
Set up process took some time especially when it came to providing proof of my identity. Download was slow and I had to re-enter information a number of times.
Ironic that the survey refers to other agencies and programs by acronym - I have no idea what those are. I'm also confused whether this is separate from my state (ny) ID
Somewhat trying to understand the way this is in front of ssi, who can you trust, I watch what's behind the scenes not what's out front,
I initially got an ID.me verification done 5 to 7 years ago as I was working to get a verified Veteran's ID.
Yesterday, as my company struggled to get transcripts of our 2023 tax returns (Accountant has disappeared and our files with him, and the owner has passed away.) When I logged into irs.gov/business site and tried to apply for a transcript it asked me for my ID.me sign in or to create a new one. Since my boss is deceased it was necessary to create a new account (login wise) for the IRS.
I was concerned that they site (ID.me) was asking for my personal email. But I moved forward, and now realize that my personal email is simply a tool to communicate with me. Within my profile, I was able to review and confirm who I was and then allowed me to go into the IRS site and associate me with my company.
My biggest regret is that I didn't stumble upon this option - but that is no fault of ID.me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members