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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I wanted to see if I could access a vital information.I was shocked to see they worked on Sunday. It was fast and no long waiting time.Two minutes to be precise as I needed to get my documents so that was fine. I connected with an agent,the emails and code came fast as well.
The Agent I did a zoom call was nice and helpful. Very calm and guided me all through.
I recommend using them,you will be amazed.
The agent had no issues with me being Deaf. He was professional and knowledgeable of what the agent was doing.
Why don't you get a setup it's easy, it's annoying because I had to use a login talk of I don't know that I have an ID me but they're all the same
I haven't gotten anything done yet so I can't say all ive done is verify my identity and take this survey
It was a bad experience for me to hard took to long and I had to call for help and they didn't help so I had to just keep trying till I figured it out and it took forever
Hello Quincy. Thank you for your feedback, I am sorry for the disappointing experience. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
The site takes you round in circles. Never ending then doesn't work. Terrible
Hello Alan. I appreciate you bringing this issue to my attention. I'm sorry to hear that you are getting put in circles. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
MUY BUENO ESPERO QUE SEA DE BEBEFICIO PARA MIS CUENTAS
User friendly for someone over the age of 50. I encourage my kids to us ID.Me.
Had no problem setting up —I thought at first I would— but set up went smooth— I'm satisfied- thanks
The verification process of the three documents was very frustrating but it was to my own lack of preparedness. Upon me getting the third document approved the process moved expediently and seamlessly with the video call. I have since gained any and all access I desired on the IRS.gov website thanks to ID me. Before you even visit the ID me website make sure you have your driver's license, a social security card and birth certificate. Those three documents are a guarantee to have you approved for the video call which took me less than 5 minutes from start to finish.
It's very safe to use and I like how your able to use a code they give you for your own privacy
I applied for SSA status so I can purchase Medicare. 4 months later, the site says someone is reviewing my information.
Hello Gregory. I appreciate you bringing this issue to my attention I do apologize for the delay. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
No me gustó mucho esta página o sistema pueden hacerlo más fácil para personas co impedimento
Hola Osvaldo. Te agradezco que me hayas informado sobre este problema. Si aún necesita ayuda, visite https://help.id.me/hc/en-us/p/contact_support para crear un ticket y uno de nuestros agentes de soporte trabajará con usted para resolver su problema. — ID.me
It's cumbersome to use, too many steps to use. Having to enter a second d code to use it.
Hello William. Thank you for your feedback, I do apologize for the frustration. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Very easy to set up and use. You can log into several different government agencies using I d me
I have been trying to get my I didn't mean account straight for over a week every time I try to sign in they tell me that my email is associated with another account you guys don't have a phone number so nobody can contact you guys and you don't respond to emails and I need my stuff done ASAP I'm trying to get my unemployment started
Hello Edwina. I appreciate you bringing this issue to my attention, I do apologize for the frustration having a duplicate account has caused. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
It was fast,easy and secure to make it easier to log into my secure app.
I thought it was super cool and I look more into it also because the door'ms I cant wait to start art because I'm an artist and I think college for 2 years will give me a good start.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mercedes. Thank you for your feedback. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me