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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very wonderful and very good they need this I'd every were
Understand it the more I used it.Difficult at first.
Hours spent trying to get ID.me and Login. Gov. Still cannot access Veterans Affairs, but IRS web site I can get on……that should tell it all.
It was very good and I was able to get the information I needed
I thought the app was easy to use, it could help prevent ID theft in the future and needs to be used at the voting booth.
It doesn't work it doesn't work it doesn't work it doesn't work
Hello Clyde. Thank you for your review, I do apologize that you experienced issues. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Not very good with technology but this was extremely easy to follow
It's easy to have ID information and it is exciting
Hello Matilda. Thank you for your review. If you still assistance or would like to share additional feedback please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist. — ID.me
Quick! Easy! Respectful! And good to know everything is taken care of professionally and no one else can take my identity!
Five that once I get it figured out I'll be able have some extra money for some bills and get tires for my car
Hello David. Thank you for your feedback, if you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
It was easy patient and its definitely worth a go. The wait isn't very long and they get right to business no doubt your secure.
The experience I got is great. The platform helps keeping yourself organized with what you owe to IRC, protect your information, and provide some advantages
Convenient, hassle free. Took the burden of having to run around gathering things from place to place.
Getting authenticated while living abroad was not too difficult. You only have to come up with one extra document to proof identity and the video calls for verification was quick enough
I enjoy using it and it was a great experience to talk to someone and see them at ID.me. So please don't take my word. Just try it your self you will love it. It is fast and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard. I appreciate you bringing this issue to my attention. I am happy to hear that you were able to access the IRS site. If you still need assistance with accessing Veterans Affairs through ID.me please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me