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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The single worst system, and most difficult nonfunctional, with unnecessary and unacceptable wait times. I hate it, I hate it, I hate it, and I resent the people who designed it, they need to find another job because this is not what they should do. Stay as far away from this system as humanly possible, disgusting (negative 5 stars)
The Sign up is easy to use, just follow the directions they give you, The Face Video goes. Along with Your Photo Upload, and that is Smart, anyone can steal a Drivers License, But will the Face match in the face video? NO! I Call That Instant Security right from the start, before they have a chance to steal your ID!, If that doesn't convince you of their security nothing will!
My wife has been trying for a week. She gets an error msg on phone verification. She is looking at a different method to access SSA.gov. Even thou she has an ID.me account
Hello Larry. Thank you for your feedback, I'm sorry to hear your wife is receiving an error. If she still needs assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
The process was easy once i took the training course offered by the VA.
I have completely verified my identity with video call option as SMS was not getting delivered to my Wyoming Phone Number. Now whenever I try to login, I get error 6101 on IRS.
Hello Fawad. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue with your identity verification. — ID.me
Easy to understand and helps to streamline your identification verification process allowing access to your websites.
It took two days or three days to get it down.It is not easy．I started using my phone, but it was failed，so I change to use my iPad and laptop, but it was still failed，Then I backed up and used the phone again and surprisingly it worked.
When I first signed up for an account I had verified my identity because I was having tax issues. Once I verified my identity and updated my address via the zoom call, never knew that the representative I spoke to that day didn't do anything! She gathered all of my information made me hold up my social security card and ID to my phone so she can take a picture of it but never updated my information. Which cost me to go into a complete with my federal tax return. This is the only way to check on my account and still I cannot see what I need to see because I'm getting error messages for messages letting me know that I need to wait until information is been updated. Sad to say I sent in my paper return February 2024 here it is August 12th 24th still no solution to my problem and I did everything I was supposed to do.
Hello Clarissa. Thank you for your feedback, I do apologize for the frustration this has caused. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Signing up from overseas can be tough, but it can be done. Read and follow the detailed instruction on the ID.me website. Having a FIDO security key makes MFA simple, using a phone maybe problematic.
He was very helpful with helping me sign into my id me
Gave me piece of mind, next step is to retrieve my money
The last agent that helped me with the process, was a little bit rude. I got confused with email address and mail address, he screamed at me, other than that, the process was very fast and easy.
Hello Miriam. I appreciate you bringing this issue to my attention. If you need any further assitance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
I wanted to see if I could access a vital information.I was shocked to see they worked on Sunday. It was fast and no long waiting time.Two minutes to be precise as I needed to get my documents so that was fine. I connected with an agent,the emails and code came fast as well.
The Agent I did a zoom call was nice and helpful. Very calm and guided me all through.
I recommend using them,you will be amazed.
The agent had no issues with me being Deaf. He was professional and knowledgeable of what the agent was doing.
Why don't you get a setup it's easy, it's annoying because I had to use a login talk of I don't know that I have an ID me but they're all the same
I haven't gotten anything done yet so I can't say all ive done is verify my identity and take this survey
Hello Mercedes. Thank you for your feedback. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
It was a bad experience for me to hard took to long and I had to call for help and they didn't help so I had to just keep trying till I figured it out and it took forever
Hello Quincy. Thank you for your feedback, I am sorry for the disappointing experience. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colin. I’m sorry to hear that you experienced a high wait time. If you still need to complete your identity verification, you can make an appointment to meet with a video chat agent during a time that works for you. If you need help making an appointment, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist you. —ID.me