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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Yolanda was great she was straight to the point and helped me with what I needed.
This was my first experience utilizing ID.me; however, I found the system user friendly especially important given the fact I am a senior citizen.
They took their time and made sure that I have everything I need completed so I can get my unemployment on time.
It was a video call on campus. He explained you will need to show your state I.D. card or driver's license on camera. Also your social security card. Just pay attention to what he or she says and verify your identity.
Overall the process was good, but taking a picture of the driver's license was difficult due to tremors.
It was very easy to use, and the system is very safe. I highly recommend it.
Excelente servicio para verificación de identificación
I am an older lady I have high anxiety and I'm not going to tell you that to get started which I've been trying to get with ID me now for a year or so but until I come across this young man with the video call it was a very intimidating process he made it safe happy less intimidating and I do wish I could remember his name if he sees this or if you know who it was just tell him the lady that thinks his smile and dimples were heaven sent thank you God for letting me meet him I am alone and he gave me a smile when I needed it the most
The verification process with this site is wonderful. They truly ensure that you are who you say you are. I believe that the platform is well put together and the security of the site goes above and beyond many other sites. While I was not able to utilize any of the benefits, yet, I am hopeful that by utilizing ID.me I will be able to save a few dollars.
The single worst system, and most difficult nonfunctional, with unnecessary and unacceptable wait times. I hate it, I hate it, I hate it, and I resent the people who designed it, they need to find another job because this is not what they should do. Stay as far away from this system as humanly possible, disgusting (negative 5 stars)
The Sign up is easy to use, just follow the directions they give you, The Face Video goes. Along with Your Photo Upload, and that is Smart, anyone can steal a Drivers License, But will the Face match in the face video? NO! I Call That Instant Security right from the start, before they have a chance to steal your ID!, If that doesn't convince you of their security nothing will!
My wife has been trying for a week. She gets an error msg on phone verification. She is looking at a different method to access SSA.gov. Even thou she has an ID.me account
Hello Larry. Thank you for your feedback, I'm sorry to hear your wife is receiving an error. If she still needs assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
The process was easy once i took the training course offered by the VA.
I have completely verified my identity with video call option as SMS was not getting delivered to my Wyoming Phone Number. Now whenever I try to login, I get error 6101 on IRS.
Hello Fawad. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue with your identity verification. — ID.me
Easy to understand and helps to streamline your identification verification process allowing access to your websites.
It took two days or three days to get it down.It is not easy．I started using my phone, but it was failed，so I change to use my iPad and laptop, but it was still failed，Then I backed up and used the phone again and surprisingly it worked.
When I first signed up for an account I had verified my identity because I was having tax issues. Once I verified my identity and updated my address via the zoom call, never knew that the representative I spoke to that day didn't do anything! She gathered all of my information made me hold up my social security card and ID to my phone so she can take a picture of it but never updated my information. Which cost me to go into a complete with my federal tax return. This is the only way to check on my account and still I cannot see what I need to see because I'm getting error messages for messages letting me know that I need to wait until information is been updated. Sad to say I sent in my paper return February 2024 here it is August 12th 24th still no solution to my problem and I did everything I was supposed to do.
Hello Clarissa. Thank you for your feedback, I do apologize for the frustration this has caused. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colin. I’m sorry to hear that you experienced a high wait time. If you still need to complete your identity verification, you can make an appointment to meet with a video chat agent during a time that works for you. If you need help making an appointment, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist you. —ID.me