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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was very fast and efficient to verify my identity on Id.me
Having an account with ID.me is beneficial for the subject individuals. It allows Veterans to be identified quickly with a few short questions in order to participate with many of the merchants offering discounts to Veterans, and registering with ID.me allow one login for many governmental accounts. Helps to simplify your life in this login crazy world.
I am not happy I have not been able to log in after creating my account. I've cleared my browser. I spent half the day rebooting my system.
Was very confusing, had to get an it person help me get through this, will call next time
Good system but rejected by VA on first try. May have been VA system fault.
This is not an application for the faint-hearted. In order to maintain the highest security, it can be complicated to use, and will require a lot of persistence. However, you can feel safe that everyone who is accepted eventually is actually genuine, and that's the important thing.
The process was quick and easy. I didin't wait for so long to have my identity verified. The staff in the video call was also very helpful and professional.
I'm not sure. Haven't tried yet. I'm sure everything is fine
My name contains a suffix! However, that is ignored when asked to verify the name on document versus the name they display for verification! (there is a spot to edit name, which I did each time to reflect my suffix) - To speak with someone via video chat, they force you to upload 3 forms of verification. On the 3 document the message I received was editing requires you to restart! I Emailed asking for a manager to contact me - Needless to say NO ONE DID. So THEY FORCED ME TO LIE to talk with an agent.
Hello John. Thank you for providing your feedback, I apologize for the frustration this has caused. If you still need assistance or would like to provide additional feedback for to look further into, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist. — ID.me
Great experience definitely satisfied overall. Would definitely recommend this to anyone.
Uploading documents took seconds! The wait time was less than one minute and the customer service was amazing!
Yolanda was great she was straight to the point and helped me with what I needed.
This was my first experience utilizing ID.me; however, I found the system user friendly especially important given the fact I am a senior citizen.
They took their time and made sure that I have everything I need completed so I can get my unemployment on time.
It was a video call on campus. He explained you will need to show your state I.D. card or driver's license on camera. Also your social security card. Just pay attention to what he or she says and verify your identity.
Overall the process was good, but taking a picture of the driver's license was difficult due to tremors.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Greg. Thank you for the feedback you provided. I do apologize that you found the process confusing. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me