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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Signed up today for id.me. It's logical, orderly and quite secure. Required all of an hour and works as it should.
My experience was a great experience no hassle real easy to use and I will recommend family and friends
While attempting to create my ID.me account, I kept getting error messages on my cell phone when trying to verify identity, specifically 1) taking & uploading driver's license photos 2) taking a selfie photo of my face. I would have to start over from the beginning login each time an error message appeared as it locked my cell phone browser. Each time i subsequently logged in, I was moved to the next step of the process, meaning that the previous function I was performing when I got the error message was actually successful. Eventually, the creation process was completed successfully. Another issue was that after creation, my ID.me login to my Social Security account was not recognized until about 15 minutes after creation. On 2nd attempt to SSI after the 15 minutes, everything worked fine.
Easy to use application (ID.me) to secure your identity to prevent others from filing taxes with your Social Security number and an easy way to ensure you know where you stand with the IRS in regards to your taxes.
Very proficient and fast on obtaining and verifying my information. He was very professional even with the difficulty getting a video chat and he offered another way to get it done.
Waist of time unable to accomplish anything have try for one week different times with no luck
Hello Marlene. Thank you for your feedback, I'm sorry to hear you were not able to accomplish what was needed. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Muy bueno confiable fácil y rápido y sobretodo garantizado para todos se llevarán una gran experiencia.
It is a very easy experience. I agree that all experience should be easy and people may not go into your account.
Free? Don't believe it. If it were free, there wouldn't be a business. Someone is paying for this, and chances are good that the money ultimately started from the end-user's pocket in one way or another -- taxes, higher product/service prices -- the only place the money won't be coming from is the pockets of the executives.
Secure? Not likely. How many "secure" companies have been breached? No one is above being hacked sooner or later. My opinion is that the very companies selling security services also, somewhere in the deep background, are the perpetrators of the "breaches" -- what better way to scare us into using their services?
Hello Denis. I appreciate you bringing this issue to my attention. You can find more information on privacy and fraud as it relates to ID.me by visiting https://help.id.me/hc/en-us/categories/9309241964183-Privacy-Fraud?utm_source=hc&utm_medium=homepage&utm_campaign=top&utm_content=privacy. If you need further assistance or have additional questions please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me — ID.me
Very satisfied with system and ease of installing, navigating system.
Terrific I had to keep going over and over and over again. Just to get in
Hello Melissa. I appreciate you bringing this issue to my attention. If you still need assistance and are being looped, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
It was very fast and efficient to verify my identity on Id.me
Having an account with ID.me is beneficial for the subject individuals. It allows Veterans to be identified quickly with a few short questions in order to participate with many of the merchants offering discounts to Veterans, and registering with ID.me allow one login for many governmental accounts. Helps to simplify your life in this login crazy world.
I am not happy I have not been able to log in after creating my account. I've cleared my browser. I spent half the day rebooting my system.
Was very confusing, had to get an it person help me get through this, will call next time
Hello Greg. Thank you for the feedback you provided. I do apologize that you found the process confusing. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Good system but rejected by VA on first try. May have been VA system fault.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello T F. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me