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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I found it difficult to set up and still don't know how to use.
This website is easy to use and a great way to make sure your id is safe with things of a sensitive nature.
The process was easy to use and very convenient I would recommend everyone to sign in or join the ID.me it's so easy and safe just try it no problem you will thank me!
Took too long and complicated instruction. Had to keep going between phone and pc
It can be a little time consuming but the effort to protect yourself was worth it.
My experience was phenomenal on point and ver punctual
Went very smoothly.nice explained to me. Questions were asked in slow and so I can able to understand it very easily.
As someone who frequently needs to verify my identity for various services, ID.me has been a game-changer. The platform offers a seamless and efficient way to prove my identity online, without the hassle of repeatedly submitting documents and personal information.
Ease of Use
The user interface is intuitive and straightforward. From signing up to completing the verification process, everything is clearly laid out, making it easy even for those who might not be tech-savvy. The step-by-step guidance provided by ID.me ensures that you can navigate through the verification process without any hiccups.
Versatility
ID.me's versatility is one of its standout features. Whether I need to verify my identity for government services, access medical records, or qualify for special discounts, ID.me covers it all. It's also great to see that they cater to various demographics, including military personnel, students, and frontline workers, providing them with exclusive benefits and discounts.
Security
In an age where data breaches are a common concern, ID.me takes security seriously. The multi-factor authentication adds an extra layer of security, and I feel confident that my personal information is well-protected. Knowing that they comply with stringent security standards gives me peace of mind.
Efficiency
The entire process is incredibly efficient. Instead of waiting days or even weeks for traditional verification methods, ID.me provides instant verification in most cases. This is particularly beneficial when you need immediate access to services or benefits.
Customer Support
The few times I had questions, ID.me's customer support team was prompt and helpful. They provide clear, concise answers and assist you through any issues or queries you may have, ensuring a smooth experience.
Overall
Using ID.me has significantly simplified the identity verification process for me. Its ease of use, security, and efficiency make it an invaluable tool. I highly recommend ID.me to anyone needing a reliable and secure identity verification service.
Everything was easy peasy. And after I thought about it all it is legit and now I can hopefully access my funds that Direct Express has been 2 weeks giving me different answers from each different representative.
Very quick and to the point, very professional,the app used worked very well
Waited an hour and a half to speak with someone the first one hung up on me then waited 30 more mins to speak with someone and this one was rude af simply bc he couldn't see very well since I was on a phone. Then I asked to speak with a manager to let someone know about their horrible employees and I was told to choose between finalizing my verification and speaking with a supervisor bc he cannot do 2 things at once. I typically don't do surveys or reviews but with the awful experience I had I sure as hell am doing every review or survey sent to me.
Signing up for/registering with ID.me was extremely simple and I don't know why anyone would decline/gripe about this service as they truly do all the investigating, etc for you!
Thank you for giving me a piece of mind knowing that it could be very harmful in the wrong hands
One stop shop with this. Able to go to several sites to check. My government stuff. Outstanding.
Signing up for ID.me was pretty seamless, not complicated as other sites. The 2FA was easy to set up, and gives you multiple choices beyond email and ph #.
If you don't want your picture and personal information being taken, stored and used, don't use id.me. The process was easy but was very concerning they want photos of IDs and live pictures and scanning your face.
It was fast and easy and you do t have to sign in and you can go different place
Personally, ID.me is very safe, The tools are very Practical, easy to use.
The experience with the live agent was very pleasant. She was very knowledgeable and helpful.
My experience with this website has been very easy to navigate and understand! Definitely recommend
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

