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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very easy process in the palm of your hand
Never struggle again sending checks or mailing payments
Stay away if you can! The system doesn't work... it's a major waste of time.
Could not get this site to work at first due to messages saying I was blocked. Tried next day and it took many attempts because of documentation and images not good for identification
I was trying to get on my account with an old one that i didn't remember so i tried ID. Me that was a big improvement, sure, there were a lot of steps i had to do, but that only go to show how secure it is. I'm glad i used this one.
Perfect I just need to wait a mail card into 2 days to get a code then call and told him the code sou check the man can help me
My experience was perfect. I really recommend to my family and friends.
Well I like to know everything was good, this was the first time doing this process.
Well Satisfactory very easy. Definitely will recommend it.
It was relaible and good sysytem for security.
And it it was wasy and simple to use for checking for security.
I found the process not as hard as I thought it be. Just be prepared and have 2 devices if you're a senior like me
Very very helpful and easy to understand and the video cal agent made it very easy and not complicated he was very patient and straightforward
Sadly, zero stars was not an option or I wouId have chosen zero. This is a privacy invasive process that puts you at risk with a third party. There are other means to verify people's identity that are not risky(like this process) and invasive which should be used.
Great experience got what I did it. Done on five minutes.
Proving your identity is an inherently sensitive and galling process, one ID.me has proven unable to handle. Staring at a "Liveness verification" color pattern just hurts to look at, when it works at all, which seems unlikely if you're using anything but stock Chrome. The website crashes with a CloudFlare error if you try to upload a picture with too high a resolution (not mentioned anywhere) even when the filesize is within parameters. A sign that the State of NJ is making poor IT decisions.
I wasn't aware of this service until I spoke with the IRS about a data breach that a credit agency told me about and had leaked some of my information. In order to protect myself better, I reached out to the IRS to see what steps AI should take and they suggested creating an account on their website. I am glad that I did, because I feel like my information is a little more protected now. Creating the account was very easy, fast, and helpful. You can upload your documents of identity and then you will be verified with a live representative on a video chat. I liked the fact that the representative could see my face and see my documents to make a quick confirmation of my identity. The website also has a plethora of categories to choose from once you create your account. I highly recommend doing this!
It was fast and I like the second security step that sends to your phone
Very long and tedious. Took me 3 days to accomplish everything. I kept repeating the whole process and codes. Was hard to get
Using ID Me was easy and fast. Didnt hace to go through a process of identity co firmaron. Easy steps.
I experience it very good and I like it. Especially the help that I will receive from your, that'll helpful to me.
ID.ME is a must have app if you're looking for a secure way to verify identity. Your data is encrypted and kept secure. The verification process is extensive but easy to do and only has to be done once. ID.ME is trusted by Federal and State government for access to various departments such as SSA, IRS, VA, and more online. Invaluable in today's information society. I highly recommend ID.ME and guarantee anyone is going to love it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members