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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.ME made it very easy to apply from home instead of going to an office sitting all day and waiting for someone to assist you.
I greatly satisfied creating account and will absolutely recommend anyone that I know to have an account with this company.
There is no support.
Repeated efforts at uploading and submitting.
Misinformation
Waste of time.
Verifying my identity was very easy but once I did, this page was supposed to redirect me to my unemployment benefits page in North Carolina and it doesn't. I've tried multiple times and the timer runs out giving me an error code. I have not been able to file my unemployment claim because of this.
I verified my school district employee by updating my school verification document, after I received an email saying I has been verified I still can't get discounts
The picture taking of my ID was difficult, I kept getting flash marks on my face and a blurred picture when I tried to do it without my glasses had to do this several times to get one that looked halfway decent
The agent was very helpful, patient and diligent. Extremely professional. Even though I had connection problems she was very patient. I also had technical problems with my headset she took time and contacted me on the phone while still being connected on zoom.
Excellent service
It was a mandatory setup if I wanted to use the IRS website. If it's not optional, why would a review be warranted or even considered when I am not the client? Who cares if I am satisfied with the ID part of the experience when I prefer not to have an experience with any of you in the first place? I didn't hire you, you don't need my opinion or my satisfaction to continue your work and I resent being asked for feedback for something I didn't want to do in the first place! But yeah, it was fast and easy, worked the first attempt, and turns out it was the only part that worked as it was supposed to… it got me the access I needed but it didn't do me any good as the IRS was typically not current or accurate on their website once I got logged in. But you did fine, thank you.
I really liked this service. I was satisfied with this site. Everything is so excellent!
It was a great and very humble experience.agent was so gentlemen even I was nervous and don't know how to do video call. He helps me to do so
Fue una experiencia muy buena soy muy buenas personas al explicar las cosas tienen paciensia a la hora de brindaré información
I spent over 2 hours trying to sign up and still am not set up to use my lowes military discount.
I hope someone calls me that can walk me though it. I am 88 years old and served 26 years as a pilot
The wait time was long to get a live person on video call…. Once the person came on the process was fast and easy
En la video yamada estuvo excelente el agente me atendió bien y no tuve ninguna dificultad
IDME is the best tool to detect if you are being scammed or if you're the one actually accessing your private informations, thank you much for your help
They did a great job. A Trusted Outfit. Your information is safe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members