On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a great experience. I didn't understand at first but they sent, how to do it so that helped.
I tried over an hour trying to get myself verified with no success. One account is suspended the other account can't verify me. I tried to reach a live agent to help me merge accounts and to add my federal employee status as well and I get llimited options that aren't applicable. The end result an auto-response with no solutions with my issues
It's was very easy going and I didn't have to worry about anything
The staff was helpful to solve the audio issue by sending another link so we used my smartphone to complete the process. It was a great experience.
It is very easy to use and to setup. I can't not believe it, I wish I knew about it a long time ago and now I am glad that I know about it. I will use this site more often now and will tell others in person about it.
Be careful about setting up your account. If you share an email with someone, you cannot share that email in this account because it uses it as your logon id.
You are not given any choices or way of speaking with anyone to voice concerns and objections. As long as they get paid for a service who cares what your thoughts are.
Numerous steps across multiple accounts and multiple devices. System lags and resets constantly. Extremely frustrating, difficult and time consuming to use this service. If there was ZERO STARS I would select that option.
Amazing and user friendly. Well worth the time spent.
This experience was a lot better than last time. Although, the video selfie did not work in bright light in first try, it was easy from then on.
The video confirmation is quick and easy. The agent was knowledgeable and pleasant to deal with
It was a little difficult, but I know, security it is very important
Little bit of a pain in the $#*!, but I understand the security measures.
It was a little difficult but did not get me lost in the system.
This service was extremely surprising to me. I got disconnected and a back up agent called back within minute.
I set up my user ID and password. After login, I saw another person's information! I reported it to the ID.me company, but they did not reply.
This is among the least user-friendly and most unreliable systems I've run into. T took hours of attempts fielding "try later" messages, unannounced failures to accept information, and other obstacles to what ought to take just a few minutes. I can't tell if the problem is incompetent system design or bad system maintenance or some other problem, but I do know that trusting so badly-run a system with your information is foolhardy. Don't do it. Find another way. This one is nuts.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members