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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Alabama
1 review
0 helpful votes
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Comprehension of new technologies
November 7, 2024

Make instructions for an 80 year old to understand.

Date of experience: October 28, 2024
South Carolina
1 review
0 helpful votes
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Wasting time, difficult to maneuver
November 7, 2024

Horrible. Wasting my time. IBusiness should loose sales if require this took over 2 hours to find ways around the obstacles this ap had

Date of experience: October 28, 2024
Illinois
1 review
0 helpful votes
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Kindness at your fingertips
November 7, 2024

I am growing and just me so I appreciate everyone & everything. In life we don't know what it might bring. Regardless don't forget to sing. Just remember with Love everything is possible! Written by Michael Kody Rouse kind regards

Date of experience: October 28, 2024
Missouri
1 review
0 helpful votes
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ID.me - Easy to Use
November 7, 2024

I liked it because it was easy to use. I never knew that ID.me even existed.

Date of experience: October 28, 2024
New Jersey
1 review
0 helpful votes
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Helpful
November 7, 2024

I'd me was easy and very efficient to use. I would recommend it to others

Date of experience: October 28, 2024
Texas
1 review
0 helpful votes
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Thx
November 7, 2024

Great 100 satisfied I would sare yall with friends and family and tell them how fast yall were to help me so I hope it works for my issue I was having

Date of experience: October 28, 2024
Illinois
1 review
0 helpful votes
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Process of using ID me
November 7, 2024

Had some trouble getting done but with help of their staff was patient with me until I completed to the end

Very secure which I love once done use more places needed

Date of experience: October 27, 2024
Texas
1 review
0 helpful votes
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Its ok
November 7, 2024

Cant log in check my balance, i owe more that what the lady that prepare my taxes said. I also send 100$ without even creating a I.R.S profile.

Date of experience: October 27, 2024
Oklahoma
1 review
0 helpful votes
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Private ID.me
November 7, 2024

It was good.
I forgot to mention above that I always worry about my infos being sold or hacked.
I hope that ID.me put emphasis on privacy and security.

Date of experience: October 27, 2024
South Carolina
1 review
0 helpful votes
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Amazing App
November 7, 2024

I've used ID.me for years with ease and security. These very details are the reason that I continue to use ID.me. I'm leery about the web in general but have used ID.me in Veteran Affairs and other government agencies. To my memory, they have not failed me yet! Thank you, ID.me.

Date of experience: October 27, 2024
Idaho
1 review
0 helpful votes
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Unedmployment
November 7, 2024

Its was straight forward and staff were of great help

Date of experience: October 27, 2024
Iowa
1 review
1 helpful vote
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Doubtful I'll use it again
November 7, 2024

I just shared how dissatisfied and frustrated I was, and it's AI still asked me for a review. Perhaps words like frustrated, confusing, and unclear don't register in AI?! The only easy parts were sharing my driver's license and scanning my face- very unsettling to me.

Date of experience: October 27, 2024
Kentucky
1 review
0 helpful votes
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Me
November 7, 2024

Me he he he me me me my he be be me me be be be be be be be my my my my my my my my if if if I've just

Date of experience: October 27, 2024
District of Columbia
1 review
0 helpful votes
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ID.me is easy to use
November 7, 2024

Have all your documents and get started. I signed up and was able to get everything done fairly quickly. Great way to be able to get verified for important things like SS or other things especially as we age

Date of experience: October 27, 2024
Georgia
1 review
0 helpful votes
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Extremely satisfied
November 6, 2024

The representative was extremely knowledgeable, patient and courteous. She listened to my concerns, provided a clear explanation and everything went smoothly.

Date of experience: October 27, 2024
New Jersey
1 review
3 helpful votes
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Big Brother has arrived!
November 6, 2024

Look, I understand the need for identity verification. But is it really necessary to do "video selfies" now? Not only is this process annoying - with strobing, seizure-inducing background colors, it doesn't even work on a desktop. What's next, DNA verification? Ocular scans? Blood samples? I hate this, and I hope to god I never have to use it again.

Date of experience: October 27, 2024
Oklahoma
1 review
0 helpful votes
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I had to have help with getting the ID.ME Even this survey is giving me problems.

Date of experience: October 27, 2024
Iowa
1 review
0 helpful votes
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See above statement. If everything isn't perfect, you will have to reverify your address, oh, there's a SPACE in your name? Start over unless you want to wait for a live representative to prove you're real. That's after you have all the papers that are up to date to verify that you can verify verified

Date of experience: October 27, 2024
New York
1 review
0 helpful votes
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ID me ease
November 6, 2024

Process was easy to navigate and secure. The instructions were laid out in a way not to get confused. Would definitely used again.

Date of experience: October 27, 2024
France
1 review
0 helpful votes
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First Time
November 6, 2024

General the registration process was not complicate, but you need read all very carefully and be pay attention on the nuance of language.

Date of experience: October 27, 2024