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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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After Hurricane Helene hit our area I had to apply for unemployment. I had never done this process and using ID.me made it so easy to send in my documents and get the process started. I have to admit I am not really savvy with a computer and I was still able to get it done easily. The process went smoothly and made an already stressful period less so.
The GMC discount interface broken. Was able to verify eligibility. But afterwards system stopped accepting my credentials.
ID me from the word go was easy user-friendly fast and convenient. There's no other way to go about handling online ID verification if you ask me.
Their video selfie is broken using Firefox browser. I'm on the latest up to version 131.0.3 and had to juggle switching to Chrome to complete my verification while forcing the system to continue my application.
Very easy to understand and follow. The document you need to upload are what you carry with you every day. All you need is a smart phone. Just follow a few directions and your all set. Just a few minutes of your time.
Setting up account was frustrating and time consuming.
Horrible experience, took 3 days and numerous trys to get information verified and once verified it did not require me to answer any further questions
I just glad that I have the opportunity to get the help I need to succeed. Thanks with your help it's amazing.
Easy to set up a sense of security and peace of mind knowing that I can always count on you for ID pourposes in case of losing wallet documents etc.
Very simple and super fast. First time I am using the ID.me. But it feels like I have used it forever. In one statement I can say that ID.me is very very compatible
Using ID.me makes signing into your Veteran's Administration medical account is a time saver and it also makes proving your veterans status helpful at merchants that offer a discount for our service
I am an 80 year old senior citizen that is very grateful for the financial help from the businesses that offer this bonus.Thank you
I filled everything out I was asked for, and the program error'd out when I submitted it with no explanation as to what the problem was.
It was very easy to set up my account and use the site overall.
Great way to access various places, with one password, very hopeful 🙏💕
I have tried to get verified through This company but have not received any information back. So I'm going to give it a one star right now and I'll wait and see if they ever get back to me and I'll change it then because that's the only problem I have no response.
Después de la respuesta de "Documento no verificado" no vi alguna opción para dirigirme a la solución o a la causa del rechazo del documento. Esperé unos días sin respuesta. Luego entré de nuevo y con la video llamada dieron solución al problema de verificación de los documentos.
I was having trouble remembering my username and password to a state account and once I had the option to sign up using ID.me it made the process simple and fool proof
Satisfactoria y tranquila, la agente fue muy amable y respetuosa, me hizo sentir muy bien atendido y le agradezco por su labor.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members