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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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As long as I'm my computer is OK. But if I had to try accessing ID for my information, I'd be screwed. Like this survey, too many questions to fill in. Ridiculous.
I used ID.Me to access my online accounts with VA, and others effortlessly. Once your identity is verified through the process, you do not need to repeat that step on future logins.
Tired some but at times it was a hard task it took a lot off the day to get the stuff done
Glorify And Glory To Be GOD And To Be In His Presence And Blessed Thankful Tonight And Thank You And Everyone So Much Forever There Supporters My Teammates
It is an easy and effective way to sign everywhere it is available for use. I wish it could be used for every locale that a user id and password is required to get access ti the site. Government (federal, state, and municipal) as well as Private companies.
This company repeatedly spammed my email after I "unsubscribed. Would leave "0" stars.
Do NOT recommend.
VA is getting rid of the MyHealtheVet login in January 2025 and allows ID.me as one of the remaining ways to access MyHeV. I've had a ***VERIFIED*** ID.me acct since 2018, but when i tried to use it to log into MyHeV, it wanted me to verify. I submitted photos of driver's license, and did they verify me? No, they suspended my ID.me account. That wouldn't be so bad, but that also suspended my ENTIRE access to the MyHeV site. Even trying to use the MyHeV login credentials I've had and used for YEARS, I was unable to login, and it said my MyHeV account was suspended! That's right: private company ID.me effectively suspended my MyHealtheVet account. I was no longer able to acces sit until ID.me lifted the suspension. That happened on a Friday, so I was unable to cmmunicate with the providers I needed to speak to before the weekend. And since those providers don't work weekends, ID.me made it so I could not get healthcare I needed over the weekend, and now I must wait until Monday. And on top of all that, when they finally verified my ID.me account (which I already had done in 2018), when I used it to log into MyHeV, it isn't even tied to my MyHeV account, and tells me I don't have access to MyHeV because I haven't used and VA health services. Unreal. Luckily I can again log in using the actual MyHealtheVet login, but it is despicable that a private company could suspend my complete access to online VA health services.
Thanks for all of your help William m Belk,you guys was very good and helpful I appreciate it very much
It was a good experience considering it is my first time using ID.me. I still have not received any benefits but I know it would help me tremendously when I receive them.
Imagine having someone ask for your ID at a liqueur store. No, not some underpaid, disgruntled employee, maybe a partially trained baboon would be a better analogy.
I have a brand new phone with a good camera. I tried half a dozen times to upload my drivers license. Black background, white background, brightly lit room, darker room. Every time: "Sorry it didn't work, try again." Then tried the same thing with passport. Same result. Then tried the live selfie function. In three different rooms in my home, against different walls. Shades open, shades closed. "We're sorry, it didn't work, try again."
It took easily two hours of frustrating attempts over two days before I used a live representative, who was very nice, and it all worked. But the automated (tech) portion of the process was a dumpster fire, in a flooded river, falling off a waterfall.
You will need to complete a few steps. But, in the long run this process seems to work. Not only for you and your information but, for others as well.
I after verifying myself to id me now I am not able to get access in IRS website it is not letting me log in
Amazing great job. I would highly recommend them to anyone and everyone on the planet based on their professionalism and satisfaction.
Just uploading using your passport was torture. We tried multiple time and gave up. I switched to driver's license and after a few tries that took so then they wanted a video selfie(WHY). Just be aware that this seems like a scam and I wouldn't be surprised if your info and video is floating in another country.
Easy to setup. Gives you the ability to get special discounts from retailers. Also, is one of the sign in methods for the VA website. Have used multiple times with no issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members